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Work Background
NAUTILUS MANAGEMENT SERVICES, INC.Senior Business Analyst
Sep. 2022Long Beach, California, United States* Formulates and defines project scope, objectives, constraints, and assumptions using existing documented processes based upon user needs as well as a thorough knowledge of the application, business, operations and industry.<br>* Gathers and analyzes information and provides recommendations to address and resolve business issues for a specific business group.<br>* Develops business requirements and functional specifications for medium to large sized projects.<br>* Collects and defines requirements, translates into functional design, test planning, and user documentations like visual workflow processes in Visio and Work Instructions.<br>* Coordinate and facilitate meetings with clients to gather and document requirements, business and functional requirement review, explore potential solutions, approval and sign-off sessions<br>* Provides advice to internal business groups on process improvement projects by analyzing business process flows and identifying changes.<br>* Analyzes the source data through SQL, do data profiling, understand the nature of data in the source system.
LexmarkGlobal Sales Key User
Oct. 2018 - Mar. 2019• Meets internal and external customer needs on a daily basis by responding to pricing, claims and operational questions of Lexmark’s hardware and supplies, solution offerings and promotions for the Channel to help facilitate a productive customer relationship. • Manages Salesforce.com and DealDesk processes through account creation, skeleton opportunities and solution bid requests. • Creates, submits and monitor approvals of bids/quotes, seed requests, opening orders, promotions and marketing development funds. • Gathers and utilizes efficient techniques to complete tasks by monitoring and keeping track of cases or requests raised and escalating delays to the appropriate channel to ensure timeliness of one’s actions and closure of issues.
LexmarkEnterprise Business Analyst - Salesforce
Apr. 2016 - Sep. 2018• Member of the Implementation team for the MS Dynamics 365 Project • Tester for Quote Management workstream in the MS Dynamics 365 Project • Creates manual test scripts based on the criteria indicated by the business operations • Works closely with developers, solutions architect, business operations and super users • Provides training to CRM first-level support (super-users) • Provides third-level production support to CRM users and business process owners • Receives, investigates and resolves escalations from super-users • Provides experienced and detailed functional knowledge of Salesforce.com and MS Dynamics 365 • Helps in the configuration and changes made in system through functional and regression testing • Helps identify and resolve integration issues • Acts as primary support for configuration management of incidents • Works with appropriate business users and IT technical resources to ensure efficient and effective resolution of errors • Maintains and updates CRM process and training documentations
LexmarkDeal Desk Admin (CPQ)
Jun. 2015 - Mar. 2016• Provides application support • Communicates periodically with users on system status, including system changes, problems, enhancements and potential impact user access. • Tests system defect fixes and enhancements to ensure smooth deployment. • Monitors system activity to ensure data integrity, engage & co-ordinate upgrade of the application software, share/train technical and functional areas of expertise.
Sun Life FinancialFinancial Advisor
Sep. 2013 - May. 2016• Assess client's current financial situation • Set achievable financial goals • Develop a realistic plan to meet set goals • Monitor investments against your plan regularly • Help you revise client's plan as needed
LexmarkEngineering Technologist - Enovia PLM
Oct. 2011 - May. 2015• Provides application support • Communicates periodically with users on system status, including system changes, problems, enhancements and potential impact user access. • Tests system defect fixes and enhancements to ensure smooth deployment. • Monitors system activity to ensure data integrity, engage & co-ordinate upgrade of the application software, share/train technical and functional areas of expertise.
LexmarkSAP Material Master
Jun. 2009 - Sep. 2011• Initiates the completer activity and validates that PNs are fully and correctly created • Bridges an engineering change from Enovia to SAP. • Coordinates with engineering and non-engineering departments to provide advanced administrative engineering change support to specific engineering functions within the organization. • Loads and verifies all data captured in an Info-tracker into SAP to ensure that these are compatible to or consistent with SAP fields and tables and pursues any missing information from Info-tracker actors. • Tracks progress in SAP until a PN is active. • Revises as needed by business needs all existing material master data in SAP • Assists in configuring all new plants and modifications to existing plants in SAP • Provides input to improving business processes and use of SAP functionality to global users • Develops documentation and training material to improve the user community’s understanding of SAP Material Master data
TeleTechCustomer Service Representative
Oct. 2006 - Jul. 2007• Provides technical assistance over the phone to AT&T Internet customers with issues such as internet connection (Dial-up and DSL), email, browsing and supported software and hardware with Windows platform. • Escalates unresolved issues to Level 2 Support. • Answers customer questions on basic technical questions. • Provides world-class technical assistance while meeting Metric goals set by the company such as Average Handling Time, First Call Resolution and Point of Service Evaluation.
CONVERGYS PHILIPPINES SERVICES INCCustomer Service Representative
Jan. 2005 - Jan. 2006• Provides assistance over the phone to Sprint/Nextel cellular phone subscribers with issues such as activations, plans, subscriptions and services, billing, retention, basic call and internet connection while meeting Metric goals set by the company such as Average Handling Time, First Call Resolution and Point of Service Evaluation. • Escalates unresolved issues to Level 2 Support.
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