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Work Background
Jon-Patrick Pty LtdExecutive Chef / Private Dining / Boardroom Lunches / Events
Jun. 2016Lane Cove, New South Wales, AustraliaCorporate catering, events catering and private residence catering
Crunch Events and CateringChef
May. 2016 - May. 2017Macquarie Park, New South Wales, Australia
Sake Restaurant & BarCommis Chef
Sep. 2015 - May. 201612 Argyle Street The Rockks NSW 2000• Prepare all required mise en place for lunch and dinner and service • Daily stock take of fresh, frozen, dry and miscellaneous items (including oils, charcoal and storage items) • Daily ordering and receipt of deliveries • Service of lunch and dinner • Training of new team members in Fire station (grill and fryer). • Daily temperature monitoring and cleaning procedures • Cross training in other stations including pan, larder and sushi.
Le Cordon Bleu, AustraliaStudent Chef
Jan. 2015 - Mar. 2016Studying full time to obtain qualifications as a Chef
Genworth FinancialClaims Adjudicator
Jan. 2011 - Jan. 2015
Genworth FinancialClaims Assessment Team Leader
Jun. 2009 - Dec. 2010• Assisting with the day to day management of the Claims Assessment team from managing escalated issues, addressing staff/customer (both internal and external) queries. • Managing workflow – ensuring staff are working to optimum levels, and specifically identifying any roadblocks which may hinder efficient processes (specifically SLA’s). • Reviewing existing processes and highlighting process improvements. • Regular reviews of Claims Assessment team members portfolios and ensuring they are all aware of the status of each claim under their managements and proactively managing each claim towards completion. • Identifying and assisting with customer training were required. • Random audit of Claims Assessment teams recommendations. • Review all claim review committee (CRC) recommendations prior to submission. • Regular meetings with customers to discuss claims inventory, and claim with potential to be reduced/avoided. • Management of a claims portfolio as required
FleetPlusAccount Manager
Apr. 2008 - Apr. 2009Account Manager managing a portfolio comprising of over 2000 cars for clients including Goodman Fielder, Aristocrat Technologies, IGT, Innoxa and Elizabeth Arden.
WestpacHome Finance Manager
Dec. 2005 - Apr. 2008Home Finance Manager for Sydney South Region, looking after Suitherland, Menai, Engadine and Miranda Branches
HomeStarHome Lender
Apr. 2005 - Dec. 2005• Relationship Management with allocated referral network (85 Newsagents), colleagues, customers, financial institutions, solicitors, conveyances, accountants etc • Develop, execute and continually update business plans with individual referrers • Management of quality presentation and marketing and advertising materials for each referrer • Analysis and assessment of individual clients needs to always ensure the most appropriate product is selected • Writing and processing client applications for financial products • Assessment of PAYG and self employed financials • Preparing credit submissions • Cross selling of Insurance and Banking products to clients • Maintaining the highest levels of customer service • Resolution of client issues • Reporting and Analysis • Work autonomously
ORIX AustraliaCustomer Relations Executive
Jun. 2001 - Apr. 2003• Outbound Call telephone campaigns • Providing first call resolution of customer enquiry • Quotation of payout figures • Processing of reimbursements • New and Used vehicle quotes • Novated lease explanations • Presentations to clients • Processing monthly driver budget analysis • End of lease budget calculations • Terminations and disposals of lease agreements • Assessment of credit applications • Recording daily business activity against driver files • Training of external and internal customers of ORIX products, procedures and systems • Liaising with drivers, clients, dealerships, auctioneers and internal customers • Customer retention/ sales leads
RAMS Home LoansDischarge Supervisor
Jun. 1999 - Jun. 2001• 5 Direct reports (5 Discharge Officers) • Day to day management • Signing and authorizing all initial and final figures for discharge • Invoicing solicitors and custodians • Liaising with solicitors, conveyance’s, settlement agents & custodians • Liaising with internal customers • Training of new team members • Coaching of existing team • Conduct annual performance and development reviews • Monthly/quarterly and annual reporting to management
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