NokiaSenior Software Engineer
Apr. 2019 - Mar. 2023Timis County, Romania• High Level Support for VitalQIP IPAM, DNS and DHCP tools on Linux Redhat, Microsoft OS and Solaris, for a wide range of customers • Identifying defects in VitalQIP that are reported by IPAM engineers and providing workarounds or raising defects and RFE’s (Request for Enhancement) as needed for the development team. • Configuring DNS and DHCP servers using the VitalQIP interface on different platforms" Windows, RHEL and Solaris. • Assisting customers with partial and system wide outages based on their service agreement • Assisting customers with managing, upgrade and deployment of the IPAM applications installed on their servers both in lab and production environment. • Troubleshooting DNS failures ( queries failure, zone transfer issues and Dynamic Updates). • Providing support for the VitalQIP database, both Sybase and Oracle, across all platforms • Provide full investigation on reported issues by the means of logs, replicating and testing possible solutions. • Communicate with the customers and ensure solutions are provided in a timely fashion, in accordance with established policies but also ensuring a high level of customer satisfaction. • Offer support to all customers and working closely with their engineers via phone, e-mail or Webex. • Collaborate with internal teams to improve the product reliability. • Good understanding of QIP CLI’s and it’s usage. Troubleshooting errors reported by customers and testing in a lab environment. • Troubleshooting data import related problems in Sybase and Oracle. • Assisting customers during DNS and DHCP version upgrade. • Providing technical support to optimize the performance of VitalQIP services and Database, DNS, DHCP and IPAM services. • Server management using the VitalQIP Appliance Manager interface.(deployment of new appliances and software packages, defect troubleshooting)