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Work Background
TicketmasterSenior Project Manager- Global Technical Operations
Jul. 2024Remote
TicketmasterDelivery Manager- Global Technical Operations
Apr. 2022 - Jun. 2024Remote• Managed large, complex data migration and infrastructure projects from conception to successful delivery, mitigating risks and issues proactively.
• Coached new-to-agile teams in implementing agile and SAFe frameworks to increase team productivity.
• Designed and implemented new processes to enhance the division's SAFe framework, improving efficiency and on-time delivery.
• Engineered a new process for conducting AWS database migration projects that will now be used as a template for all future AWS migrations.
• Strengthened the organization's ability to evaluate agile teams by creating a unique Agile Assessment Matrix and Roadmap, customized to the nature of my division's operational work.
• Improved reporting across the organization by developing a repository of metrics that agile teams can use to measure productivity and performance. This was adopted across the org.
MindgrubSenior Scrum Master for Exelon Corporation
Sep. 2021 - Apr. 2022• Led 90+ globally distributed team members of The Infrastructure and Technical Architecture team through SAFe and scrum ceremonies for The CIS Transformation Project.
• Implemented process improvements to enhance efficiency and effectiveness in migrating OpCos to Oracle CC&B and Oracle Cloud.
• Coached a "new to agile" team in learning about agile, scrum, and SAFe methodologies.
• Reported team progress and issues to senior leadership and engaged with scrum masters and product owners to address cross-team dependencies and blockers.
MindgrubScrum Master for Entergy Corporation
Nov. 2020 - Nov. 2021Baltimore, MD• During my tenure in this position the Mobile App won 5 industry awards.
• Cultivated positive relationship with client product owner to ensure project success
• Facilitated agile ceremonies to enhance team efficiency and communication
• Collaborated with other Entergy departments to address cross-team dependencies
• Reduced impacts of risks via continuous risk monitoring and management
MindgrubScrum Master
Dec. 2019 - May. 2022I worked on the consulting side of Mindgrub, so most of my work is reflected below by project. In addition to full-time project work, I also contributed to Mindgrub internally as follows:
- Mentored and coached a fellow scrum master.
- Contributed to PMO initiatives for continuous process improvement.
- Served as a SME for RFP responses, proposals, contracts, and other consulting projects.
MindgrubScrum Master for Exelon Corporation
Dec. 2019 - Oct. 2020Baltimore, Maryland Area• Restructured a 60+ member team into sub-teams, improving efficiency and work management.
• Implemented process improvements to increase team sprint output and prevent major delays.
• Tracked project risks closely to reduce their impact and facilitated better collaboration with other teams.
Towson UniversityIT Project Manager
May. 2016 - Dec. 2019Towson, MD• Managed multiple tech projects ranging from $25k to $1.7 million, including website development, application support, and network security assessments.
• Developed project contracts, plans, and schedules to ensure successful project completion.
• Cultivated client relationships, resulting in over $400k in new business and 100% customer satisfaction rate on managed services projects.
Towson UniversityBusiness Analyst
Nov. 2012 - May. 2016Towson, MD• Managed projects by creating schedules, tracking progress, and ensuring high-quality deliverables for state agencies, non-profits, and private businesses.
• Conducted interviews, led brainstorming sessions, and analyzed documentation to gather information about business processes and IT systems.
• Developed visual models of IT systems, including network topologies and system architecture diagrams.
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