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Work Background
Northumberland County CouncilHuman Resources Assistant
Mar. 2025Morpeth, England, United Kingdom
George F. WhiteAccounts assistant - Property Management
Jul. 2022 - Dec. 2024Hexham, England, United KingdomAll aspects of day to day accounts responsibilities and processing for residential lettings and block management including producing rent demands, service charge accounts, processing all supplier and client invoices. Start to finish control working as accounts receivable, payable and credit control. Work with the property managers and front end lettings teams to ensure excellent service delivery to clients. Processing rents, contractor invoices and producing Landlord statements.
Kelly Robson InteriorsBusiness Owner
Oct. 2018 - Nov. 2022Morpeth, Northumberland, United KingdomComplete control of the management for retail and ecommerce operations. Sourcing, buying and allocation of products. Website management, inventory control, accounts payable and receivable control. Employee training in customer service, EPOS systems, ecommerce and logistics management.
FirstSupply Teaching AgencySecondary Business Teacher
Sep. 2015 - Jan. 2020VariousSecondary schools teaching Business Studies, IT and Computer Science. Long and short term supply across Northumberland. Adapt to different schools, classroom management of age ranging from 9-18.
Nuby UK LLPAssistant Accountant
Sep. 2015 - Sep. 2019Boldon Colliery, England, United KingdomAccounts payable, receivable and credit control using Sage Software. Dealing with National Accounts and Suppliers processing orders, invoicing to delivery, producing sales reports for NAT. Internal expenses, credit card and banking reconciliation. Customer service through all telephone and email enquiries to the accounts team. Assist the sales & marketing team with any financial reporting functions required.
Gosforth park hotelsAssistant Revenue Manager
Mar. 2005 - Jan. 2014Seaton Burn, England, United KingdomAssist the Revenue Manager with the implementation of revenue management strategies and processes, to optimise and maximise revenue in all areas of the hotel. Analysis of booking patterns and market trends, as well as competitor performance. Continuity of promotions across booking and inventory systems. Process all accommodation reservations, conference and event enquiries. Help with the development of pricing strategies, including room rates and packages. Optimisation of pricing and inventory based upon customer demand and market conditions. Conduct competitor analysis to maintain and improve the hotels market position. Provide analytics for the sales and marketing team, to ensure we are targeting the right audience Assist Sales and Marketing Manager, in creating promotional plans to increase revenue Management of distribution channels. Maintenance of hotel website booking process.
Holiday InnReception Manager
Oct. 1997 - Feb. 2005Seaton Burn, England, United KingdomI worked across departments as Duty Manager covering every shift and duties that were needed whenever there was a staff shortage. I managed a team of 17 including Reception, Night Team and Porters including working extremely closely with the Accounts Team assisting in daily banking, reconciliation, credit control and invoicing. Staff training of Brand expectations for customer service, hotel intranet systems, 3rd party ecommerce booking sites, inventory balancing.
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