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Work Background
OptumClinical Manager
Feb. 2022United StatesI currently drive the delivery of patient and family-centered care across the continuum through the coordination of a wide range of clinical services, with special expertise in high-risk cases requiring complex solutions by providing daily supervisory and administrative support to nurse case management staff and other leaders. Experience highlights: ◆◆ Cultivated a positive, collaborative environment by working closely with internal and external partners, leaders, and colleagues to ensure operational excellence. ◆◆ Minimized risks for members with advanced healthcare needs as an advocate for interdisciplinary coordination of care; designated Net Promoter Score Champion, and HEART Coaching SME. ◆◆ Proved instrumental to the implementation of numerous quality improvements including the introduction of new opportunities for professional development. ◆◆ Delivered training presentations to clinicians and team leaders; conducted regular reviews of staff performance and administered targeted coaching sessions. ◆◆ Recognized for exceptional contributions with nominations for the Sages of Clinical Services and Super Hero awards from UnitedHealth Group.
Xavier UniversityNursing Instructor
Jun. 2020 - Nov. 2021Accelerated BSN Program
OptumSenior Nurse Case Manager - Team Lead
Feb. 2018 - Mar. 2022Optum Services
OptumTelephonic Nurse Case Manager
Mar. 2011 - Feb. 2018For several years, I balanced my nursing responsibilities with this specialized case management role. During this time, I made a point of acting as an accessible resource to healthcare providers, administrators, and peers. Experience Highlights: ◆◆ Applied expertise in evidence-based healthcare practices to optimize healthcare delivery across the continuum of care; strengthened patient relationships as an active health educator, mentor, and coach. ◆◆ Appointed to the Center for Clinician Advancement RN to MSN Program and earned a nomination for Sages of Clinical Services honors.
TriHealthCharge Nurse/Staff Nurse
Jun. 2006 - Oct. 2014As a charge nurse, I directed a diverse team of nursing professionals while continuing to provide clinical care and support to patients with a broad range of conditions. Experience Highlights: ◆◆ Minimized risks through the expert allocation of clinical resources; adjusted staff schedules to meet the shifting demands of high-volume units. ◆◆ Encouraged professional development through hands-on training, coaching, and mentoring; demonstrated best practices and advanced nursing techniques. ◆◆ Recommended several new processes, policies, and protocols to address service inefficiencies while ensuring staff adherence with standards of care.
TriHealthPatient Care Assistant
May. 2004 - Jun. 2006Early on, I built a strong foundation in best healthcare practices by rotating across various units to provide comprehensive support to physicians, nurses, patients, and their families. Throughout his engagement, I maintained accountability for supplies and administered basic care in compliance with healthcare regulations.
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