Accenture BrasilManagement Consunting Analyst
Dec. 2016 - Oct. 2020• Training materials structuring for application in the change management stage related to the implementation of the new Banco Santander Credit Portal.
• Business rules survey and requirements necessary for MVP to a new acquirer (Tripag) and processes structuring for each areas/sectors operation mainly: Logistics, Risks, Payments and Finance.
• Study and evaluation of the existing channels and offering model for Banco BV personal credit and payroll products, seeking the best market practices to define the new strategy for approaching customers to offer products aiming at greater conversion;
• Restructuring Banco Panamericano's credit analysis queues for greater efficiency and conversion of offers.
• PMO to define the service model and strategy for Bradesco's card customer service center, focus on transforming the customer experience and implementing best market practices.
• Implementing a control room for monitoring (e.g. indicators and KPIs) of Bradesco's card operations, using Power BI.
• Bradesco's credit cards operations back office digital transformation, focusing on process automation and generation of indicators (dashboards).
• Structuring the Getnet company's operations through the use of data and analytics to optimize processes.
• PMO to generate insights (data scientist) on a SQUAD within Bradesco's HUB to generate upsell offers for the Bank's customers. Extracting data, segregating target audiences, generating campaigns, and monitoring performance.