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Work Background
Carisk PartnersBehavioral Health Specialist
Oct. 2023In my role, I provide routine emotional and psychological support to patients and their support networks following workplace accidents. By leveraging my expertise, I collaborated closely with Carisk Outcomes' Clinical Team, significantly contributing to contract development and the effective management of patient Care Coordination Plans. My involvement ensured the integration of behavioral health components, enhancing the overall quality of care. Additionally, I played a crucial role in fostering collaboration among providers, actively participating in peer-to-peer discussions, multidisciplinary team meetings, and case presentations to clients. My efforts not only strengthened our Care Coordination Plans but also ensured seamless communication and shared understanding across all stakeholders. Throughout this journey, I've consistently demonstrated my commitment to optimizing patient outcomes while maintaining a patient-centric approach in all interactions.
MezaméVice President of Operations
Apr. 2022In my journey, I've been instrumental in fostering community connections and optimizing mental health services. I successfully leveraged local ties to establish referral networks, resulting in a remarkable 100% increase in referral partnerships. Beyond that, I delved into insightful data reporting, ensuring we not only met but exceeded weekly session targets, and maintained positive relationships with billing partners to provide an exceptional customer experience. Adding to this, I assumed primary responsibility for effective coordination and communication with Mezamé stakeholders. This involved preparing and driving weekly meetings with the CEO to present business performance and operational updates, actively seeking feedback on key issues. On the people side, I assisted team members in leveraging their strengths, guiding their development, and overcoming obstacles. Moreover, I played a key role in establishing and shaping the corporate culture, infusing a positive mindset and professionalism into all interpersonal dynamics, especially in the face of challenges. Additionally, I took charge of regular evaluations of policies and procedures to minimize compliance risk and legal conflicts while delivering top-notch service. Simultaneously, I led human resources services, delivering excellent customer service through comprehensive benefits packages, accurate payroll processing, and optimized staff onboarding and dismissal procedures.
CITY OF COLUMBUS - COLUMBUS HEALTH DEPARTMENTAlcohol and Drug Addictions Counselor
Jul. 2021 - Apr. 2022I was on the front lines, making a meaningful impact in addiction recovery. Conducting biopsychosocial assessments for 3-8 individuals weekly, I connected over 100 patients with treatment programs, contributing to a sustainable sobriety rate. Whether in clinical or community settings, I provided crisis intervention and de-escalation techniques, ensuring support during challenging times. Collaborating with the SOR Project Ohio, I extended outreach and treatment to minority communities, aiming to decrease overdoses. Additionally, I served as a liaison with the Franklin County Municipal Court and Franklin Court of Common Pleas, conducting onsite assessments and acting as a resource guide for potential clients.
Seacrest Recovery CenterDirector Of Operations
Oct. 2019 - Mar. 2021I took on the responsibility of monitoring over 30 health services personnel, ensuring their adherence to federal/state compliance requirements, leading to the successful initial accreditation with the Joint Commission. Not stopping there, I delved into key performance indicators, admission/discharge data, and patient satisfaction surveys to optimize operations and achieve quality outcomes within budget targets. Additionally, I managed human resource operations, overseeing the performance review process, training, onboarding and offboarding, and payroll.
Columbus SpringsInterim Director of Intake
Jul. 2019 - Oct. 2019I took charge of preparing comprehensive meeting reports and conducting regular audits to communicate vital census information, referral sources, and pending admissions. Serving as a liaison between emergency rooms, physicians, transportation services, and other referral sources, I ensured a seamless transfer and admission process, maintaining compliance with HIPAA guidelines. My knowledge extends to Centers for Medicare/Medicaid Services (CMS), Joint Commission on Accreditation of Healthcare Organizations (JCAHO), Emergency Medical Treatment and Labor Act (EMTLA), and state regulations, ensuring our facility met and exceeded standards.
Columbus SpringsLead Assessment Specialist
Jul. 2018 - Jul. 2019In my role, I assisted in hiring and training new team members, while also educating the entire department on evolving policies and procedures. A key focus was evaluating employee competencies to ensure everyone was equipped for success. I made it a priority to guarantee that our team's documentation met the highest standards, keeping us in compliance with hospital guidelines.
Columbus SpringsAssessment Specialist
Sep. 2017 - Jul. 2018In my role, I played a crucial part in responding to service requests, managing the entire process from initial response and assessments to the referral process and determining the appropriate level of care. Crisis interventions and de-escalation were essential skills that I brought to the table to ensure a safe admission process. Additionally, I meticulously handled all preadmission and admission paperwork with precision, ensuring accurate documentation for pre-certification with insurance companies.
Columbus SpringsIntensive Outpatient (IOP) Counselor
Sep. 2017 - Apr. 2018In my role, I provided psychotherapy and counseling, actively contributing to clients' treatment plans and discharge processes. Communication was a key strength – I effectively liaised with clients, referral sources, and various hospital departments to ensure accurate and timely patient documentation in line with hospital standards.
Alternative Behavioral InterventionsCounselor
Aug. 2016 - Sep. 2017I've had the privilege of making a positive impact on individuals facing behavioral, emotional, and mental challenges. Whether in the office, school, or at home, I provided counseling support to clients. I took pride in developing and maintaining personalized treatment plans, complete with goals, objectives, and crisis plans. Collaboration was key – I worked closely with school staff, families, and healthcare providers to identify and meet clients' needs. Excited to bring my passion for helping others to new opportunities!
Family Guidance Centers, Inc.SOAR Specialist
May. 2016 - Aug. 2016I delved into the world of medical records, collecting and interpreting data to create comprehensive SOAR medical summaries for SSI/SSDI applications. I took the initiative to interview clients weekly, making sure they met the eligibility criteria for the SOAR program. Additionally, I played a key role in coordinating visits to medical professionals and case management services, working seamlessly with our partners.
Family Guidance Centers, Inc.Employment Specialist
Sep. 2015 - May. 2016In my previous role, I administered assessments for the CABHI program, helping individuals qualify and supporting them in overcoming employment challenges. I also collaborated with external agencies, building valuable partnerships for client referrals and staying on top of hiring trends. My role extended to evaluating and enhancing the CABHI program through quarterly reports, ensuring top-notch service quality.
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