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Work Background
T-MobileCustomer Experience Supervisor
Sep. 2004Mission, Texas, United States• Manage day-to-day operations of the team and community which includes, but not limited to, timekeeping, scheduling, productive team meetings and team builders to discuss on-goings in business operations, staff meetings, and strategic call center wide operational planning. • Maintain partnership and create calibration sessions for company initiatives and market insights between Global Partners across the globe, including sites in Latin America, the Philippines, and internal locations within the United Sates. • Developed team of 40 agents by ensuring transparent communication of goals and outcomes, developing specific plans of performance improvement for each. individual, and consistent communication of achievable goals for each. • Lead for Market and Site Account Deactivations responsible for delivering data and insights on customer's decisions to deactivate accounts.
Raincoat RoofingExecutive Administrator
Jan. 2000 - Jan. 2003Chicago, Illinois, United States• Provided secretarial and office management support while building cooperative working relationships. • Developed administrative processes to achieve organizational objectives and improve office efficiency. • Accurately and efficiently managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials. • Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
Continental HotelsFront Desk Supervisor
Jan. 1997 - Jan. 2000San Salvador, El Salvador• Oversaw front office personnel including training and development, hiring and staffing needs of front office personnel, scheduling, and job performance evaluations • Established and maintained business networks in multiple departments using cross-functional management skills. • Executed strategic planning practices leading to increase room occupancy levels and exceeding company expectations.
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