Centriq, Santam Executive Head of UMA division
Jan. 2018 - Apr. 2021South AfricaManaged a diverse portfolio of Short-Term and Long-Term Underwriting Managers (UMAs) overseeing nearly R2 billion in premium income across sectors including life, funeral, health, commercial, property, and marine insurance. Responsible for deal structuring to achieve a minimum ROE of 28%, while consistently driving premium growth of at least 15% year-on-year. Led the critical review and reengineering of UMA structures, supporting partners with financial, actuarial, legislative, and solvency requirements. Acted as a key advisor on complex claims, policy wordings, and compliance matters, including direct engagement with the FSCA and ombudsman. Also supported brand-building initiatives and maintained strong relationships with UMA business owners.