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Work Background
PepsiCoLD&T Sr Associate
May. 2022
PepsiCoSenior Account Manager
Jan. 2022Acted as the primary point of contact for national accounts, consistently delivering proactive client support and increasing satisfaction. Achieved 500% profitability growth on key accounts by analyzing customer needs and aligning solutions. Cultivated long-term partnerships by optimizing transportation strategy and margin performance. Maintained client retention through transparent communication and swift issue resolution.
The Eggar Insurance GroupOwner
Nov. 2020 - Sep. 2022
The Eggar Insurance Group - Farmers Insurance AgencyCo-Owner
Jan. 2020 - Jan. 2022Oversaw client success strategy for 50+ insurance agents, ensuring high retention and policy renewals. Launched customer-first service models, contributing to Top 10 national ranking among 3,000+ agencies. Provided onboarding, coaching, and compliance guidance to boost agent-client satisfaction scores.
Haven Insurance GroupSales Manager
Nov. 2018 - Jul. 2020
Quantum Assurance InternationalSales Manager
Nov. 2018 - Jul. 2020
Quantum Assurance InternationalSenior Sales Manager
Jan. 2018 - Jan. 2020Spearheaded client success initiatives across 21 agents, fostering scalable and sustainable client relationships. Increased customer loyalty by providing tailored insurance solutions and regular check-ins. Recognized as Sales Agent of the Month for outstanding client advocacy and performance.
Gather Kitchen - Whole30 Approved Restaurant, Dallas, TXDirector of Operations
Jan. 2018 - Jan. 2018Managed operations, hiring, budgeting, training, procurement, and vendor contracts. Spearheaded full launch operations including staffing and compliance setup. Created SOPs and streamlined back-of-house and front-of-house workflows.
Santander Consumer USAQuality Control Specialist
Nov. 2017 - Aug. 2018
Ascension CoffeeGeneral Manager
Jan. 2017 - Jan. 2017Dallas/Fort Worth AreaOversaw budgeting, hiring, P&L, vendor relations, and operational execution. Drove profit growth and improved staff performance in high-volume location.
Santander Consumer USAQuality Assurance Specialist
Jan. 2017 - Jan. 2017Evaluated and developed new processes to ensure regulatory compliance. Identified areas for cost reduction and risk mitigation in service operations.
Greystone Steak and SeafoodAssistant General Manager
Aug. 2015 - Jan. 2017Assistant General Manager responsible for all key areas of operations.
Greystone Steak & SeafoodAssistant General Manager
Jan. 2015 - Jan. 2017Managed FOH/BOH teams, hiring, ordering, payroll, and service excellence. Elevated guest satisfaction and team engagement through leadership coaching.
Deanos Grill and TapworksTrainer
Oct. 2013 - Jun. 2015Trainer, Shift Leader, Bartender
Redrock Canyon GrillLead Server
Oct. 2012 - Apr. 2015Wichita, Kansas AreaLead Server, Shift Leader, Trainer, Admin, Server,
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