The Joseph, a Luxury Collection HotelGeneral Manager
Jan. 2022Oversaw all aspects of operations for the rooftop restaurant, bar, and pool lounge in a Forbes Four-Star property Led full-cycle staffing: hiring, training, scheduling, and performance development for FOH and BOH teams Directed beverage strategy, including premium spirits buying, seasonal cocktail design, and cost control Spearheaded the integration of Forbes Travel Guide service standards, resulting in elevated guest satisfaction and team performance Collaborated cross-departmentally with culinary, events, and hotel operations to ensure seamless luxury experiences