vSplash Techlabs Private LimitedSocial Media Specialist
Sep. 2023 - Nov. 2024India• Created and managed content for U.S. small to medium-sized businesses (SMBs) across various industries, ensuring brand consistency and audience engagement. • Adhered to the AP Stylebook, using U.S.-specific jargon and industry-relevant language for high-quality content. • Developed brand guides, email marketing campaigns, and social media content, tailored to client needs. • Part of the pilot team for new processes, achieving 100% quality benchmarks and training team members. • Promoted to lead a high-value client team, ensuring top-tier content delivery with minimal errors. • Audited and optimized content for 150+ white-glove customers, improving brand messaging and editorial standards. • Created monthly content calendars focused on localized marketing and seasonal trends. • Conducted cross-training sessions and developed process guidebooks to enhance team efficiency. • Led feedback sessions to refine content quality and align with client goals