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Work Background
Flutter InternationalSenior Learning Partner - Leadership and Talent
Mar. 2024MaltaAs a Senior Learning & Development Partner in a gaming company specializing in leadership and talent development, my primary responsibilities focus on leadership development at all levels within the organization. These include: - Collaborating with senior leaders and managers to identify leadership development needs and providing tailored interventions to enhance leadership capabilities. - Evaluating the impact and effectiveness of leadership development programs, measuring ROI and reporting results to key stakeholders. - Conducting post-event evaluations of leadership development initiatives to assess their impact on individual and organizational performance. - Aligning the learning function with business partners to ensure that leadership development strategies are closely integrated with organizational goals. - Delivering high-quality leadership development programs to employees, managers, senior managers, and teams, fostering a culture of continuous growth and development. - Working closely with the leadership team to manage designated learning processes and drive leadership development initiatives that empower individuals at all levels to achieve their full potential.
Flutter InternationalLearning & Development Specialist
Sep. 2022 - Mar. 2024MaltaMy role involves: • Managing designated learning processes and work closely with the organisation relevant leadership team. • Acting as a learning partner to senior leaders and managers for the identification of needs, supply of appropriate interventions and evaluation of impact/ROI. • Undertaking evaluation of learning interventions at between one and three months following the event, and report against agreed KPIs. • In charge of functionally align with business partners and work closely with centres of excellence. • Facilitation of the delivery of in-house learning to a consistently high standard for people, managers, senior managers and teams as required.
CMA CGMAccounts Receivable Supervisor
Aug. 2019 - Jul. 2021Heredia• In charge of coordination and supervision of team members and collection activities in compliance with the efficiency standards, policies and procedures set forth by CMA-CGM. • First escalation point of contact for the regional manager for A/R issues. Responsible for coordinating and supervising KPI’s and problem-solving issues in the Accounts Receivable Department. • Responsible for all accounts and individual performance within my team.
Hewlett Packard EnterpriseFinancial Operations Supervisor
Aug. 2016 - Aug. 2019Costa RicaManagement of a team of 25-30 senior Business Analysts supporting different accounts under a common delivery framework. Duties involve: • Involved in hiring, training and development of staff. • Supervise everyday working of department operating process and increase efficiency of workers for various growth oriented programs. • Analyze and identify all performance related issues and ensure appropriate steps to prevent loss. • Prepare regular reports, perform audit on various operations and evaluate processes as per business requirements. • Prepare project updates within required timeframe and delegate individual tasks to all employees.
Coach Daniela VargasCareer Development Coach - L&D Consultant - Outplacement Specialist
May. 2016Freelance Career Coach with vast experience guiding professionals on the search of employment or the transition to a new position/work industry. Services offered: • 1:1 career coaching sessions customized to the individual’s goals • Resume writing and revision • Personal branding, job search strategies, career-directed online social platforms (e.g., LinkedIn) and networking • Preparation for new hire and career progression interviews • Coaching for career development, leadership, communication and performance skills
Rational GroupSupport Services Manager
Jan. 2007 - May. 2016Costa Rica• Responsible for maintaining service levels, ensuring adequate capacity and people management responsibility. • To use motivation as a key driver to ensure performance is achieved in all KPI areas while maintaining a high level of morale at all times. • Required to provide ad hoc project support when needed by the Group.
Comercial LT BarodaClient Services Manager
May. 2004 - Jan. 2007Costa RicaMy duties included staff hiring and training, Quality Assurance of client contacts, Client escalations, performance management and KPI monitoring and drive.
LanguageLine SolutionsEnglish-Spanish Interpreter
Jan. 2003 - Jan. 2004HerediaI was responsible for handling calls on demand, rarely by appointment, and rendering meaning of conversations in the consecutive mode of interpretation between speakers of Spanish and English.
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