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Work Background
AccentureContent Moderator
Oct. 2021Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaACCENTURE MALAYSIA•CONTENT MODERATION FROM OCTOBERR 2021- PRRESENT • Responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system, • Analyze data, and categorize content based on review guidelines • Achieving quality based on the Company benchmark target
IGT SolutionsSenior Process Associate
Mar. 2020 - Oct. 2021Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaIGT SERVICES AND TECHNOLOGIES KL SDN BHD MALAYSIA•PROCESS ASSOCIATE MARCH 2020-OCTOBER 2021 • Handling inbound & outbound calls, email, chat for airlines reservation and all customer inquiries based on phone etiquette • Record all the passenger’s details in the airlines system salesforce for follow up and escalation • Handling purchase new ticket, change booking, flexibility booking, checked baggage allowances, and provide top notch newest information about flight status and arrival country regulations • Provide solution for urgent inquiries and special request such as medical health, undo check-in
Ibis Styles Batam-IndonesiaReservations Agent/Sales Admin
Jan. 2018 - Dec. 2019Batam, Riau Islands, IndonesiaBATAM NAGOYA HOTEL MANAGED BY ACCOR HOTELS | RESERVATIONIST/SALES AND FRONT DESK AGENT•JANUARY 2018- DEC 2019 • Handling Group/Individual booking through mails, website, travel agent, sales team and e-commerce • Handling calls inbound and outbound to ensure the guest satisfaction based on the Accor hotels standard • Handling booking and prepare room for membership customer booked from Accohotels.com and Accor Group • Handling correspondent such as welcoming guest card, thank you card, and invitation card • Documenting all booking in the system • FOLS system and refer to the information Accor • Handling all type of booking and method of payment including travel agency invoices • Update and block room allotment for e-commerce booking and offline travel agency
Karma Group Hotel Bali-IndonesiaFreelance Sales And Marketing
Apr. 2017 - Dec. 2017IndonesiaKARMA HOTELS GROUP |SALES FREELANCER |APRIL 2017- DEC 2017 • Contact and Approach Tourist to register at Karma Group Membership in Bali. • Promoting Karma hotel, spa package
Nagoya Hill Hotel Batam-IndonesiaFront Office Agent/Call Centre
Apr. 2015 - Mar. 2017Batam, Riau Islands, IndonesiaNAGOYA HILL HOTEL BATAM- KEPULAUAN RIAU |FRONT DESK AGENT AND TELEPHONE OPERATOR •APRIL 2015 – MARCH 2017 • Handling calls inbound and outbound with SOP standard and handling check in/payment/ check out guest• Swiftly responded to room requests and others inquiries made via website, email, or phones • Delivering all the hotel information, promotion, accessibility to hotel, hotel facility • Reporting hotel revenue and deposit to accounting department on daily basis • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; escalate unresolved problems.
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