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Work Background
KalviumHead of Program and Delivery
May. 2024Bengaluru, Karnataka, IndiaAs Head of Program and Delivery, I drive exceptional learning experiences & scale Kalvium's impactful programs across universities. I'm passionate about education innovation and lead the execution of Kalvium's industry-aligned programs at university campuses. My focus areas include: Program Execution Excellence: Ensuring smooth and effective delivery of Kalvium's programs across university partners. Stakeholder Engagement: Building strong relationships with universities, faculty, students, and industry partners. Scalable Delivery: Developing and implementing processes to efficiently expand Kalvium's reach and impact. Learning Experience Champion: Creating engaging and transformative learning experiences for students.
BYJU'SVice President - Business Operations and Growth
Apr. 2020 - Apr. 2024Bengaluru, Karnataka, IndiaSince joining BYJU'S in April 2012, I've had the privilege of contributing significantly to the company's growth. Currently serving as Vice President of Supply Chain & Revenue Operations since July 2020, I've achieved notable results, including annual resource savings of INR 80 million, a 12% reduction in operational costs, and an impressive three-fold increase in top-line revenue growth. My expertise extends to process improvement, successful ERP implementation, OKR-based quarterly planning, and fostering collaboration for top-line growth. I'm proud to be part of a team that's reshaping education for the future at BYJU'S.
BYJU'S (Think & Learn Pvt. Ltd.)AVP - Supply Chain and Business Finance
Apr. 2017 - Jun. 2020Bengaluru, Karnataka, IndiaLed transformative initiatives that significantly enhanced the organization's operational efficiency and financial success. These achievements included a remarkable 300% increase in order handling capacity, the introduction of a Payment Management System, and the implementation of automated dispatch and delivery systems. In the realm of business finance, I managed an Asset Under Management (AUM) portfolio exceeding INR 6 billion and developed a streamlined Loan Management System. Notably, I established the Supply Chain department from the ground up, optimized order handling, and revolutionized logistics through automated systems. Furthermore, I successfully spearheaded the implementation of a Consumer Financing Vertical, fostering strategic partnerships with financial institutions, and introduced comprehensive Standard Operating Procedures (SOPs) that not only streamlined day-to-day operations but also equipped the team to respond effectively to unexpected challenges. My experience in this role reflects my commitment to driving operational excellence, innovation, and financial success.
BYJU'SSenior Manager
Jan. 2016 - Mar. 2017Bengaluru, Karnataka, IndiaI extended significant contributions that greatly enhanced the efficiency and scalability of the organization. Notable achievements include successfully implementing an e-commerce order fulfilment process for BYJU's Learning App, leading to a seamless experience for app users when ordering educational products and services. I also played a key role in enhancing the Order Management System, achieving an impressive 8x increase in order processing capacity in three months, from 175 to 1,500 orders per day. Collaborative efforts with an external vendor further improved system compliance and reduced manual intervention in the order fulfilment process. Additionally, I actively participated in Go-To-Market (GTM) activities, contributing to the successful launch and promotion of products and services, ensuring smooth market entry and customer adoption. My role during this period reflects my commitment to operational excellence and driving efficiency in serving our customers.
BYJU'SSenior Business Development Manager
Jan. 2015 - Dec. 2016Chennai, Tamil Nadu, IndiaLed the establishment of 7 offline study centers in Greater Chennai, driving substantial revenue growth of INR 40 million for the K-12 segment. I implemented academic operations SOP benefiting over 1400 students, managed post-sales student experience, and conducted market research for strategic positioning. My efforts emphasized accessibility, quality, and customer satisfaction, contributing significantly to BYJU'S growth and success in the education sector.
BYJU'SBusiness Development Manager
Jan. 2014 - Jan. 2015New Delhi, Delhi, India- Led the on-ground execution of creating 9 offline study centres for K-12 in Delhi-NCR - Created and implemented the academic operations SOP catering to over 1000 students across grades of 8th to 11th - Responsible for post-sales student experience including revenue operations
Hero HondaTerritory Manager
Jul. 2009 - Apr. 2011Bengaluru, Karnataka, IndiaOversaw the service division across 17 service outlets. Notably, I excelled in spare parts sales, implemented effective CRM strategies, and led the successful adoption of a Dealer Management System (DMS). My efforts significantly improved customer service, revenue, and operational efficiency within the territory, showcasing my multifaceted contributions to the company's success.
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