Educational InitiativesAssociate Product Manager
Apr. 2015 - Sep. 2016Bangalore Urban, Karnataka, India# Setting up and leading StakeHolder Engagement Team, gathering user feedback, publishing insights, addressing customer queries, and training field teams. # Built a customer retention prediction engine to predict and ensure customer retention with ~76% accuracy. # Creating a forum for teachers (EI customers), to empower the teacher community that allows the teachers to seek help and exchange useful ideas and resources with each other. # Mentoring and Training customer support and sales team on product features while - Ensuring customer satisfaction.
- Resolving school queries.
- Making tools to provide visibility on the health of the product.
- Communicating the new changes across product to internal and external stakeholders.
- Providing video-based product feature training library for field teams, having 50+ videos created withing 3 months.