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Work Background
San Services HondurasProgram Manager
May. 2023
San Services HondurasBusiness Analyst
May. 2021 - May. 2023Product owner of the Sandals and Beaches Online Booking Engine.
San Services HondurasIT Projects Department Team Lead
Nov. 2019 - May. 2021Honduras
San Services HondurasChange Manager
Oct. 2016 - May. 2021* Responsible of the delivery of all Change Requests made by Unique Vacations and Business partners. * Experienced in analyzing, approving and sharing all changes requested to the Change Advisory Board, assigning the approved changes to a particular Project Manager with respective User Acceptance tests and once approved by Quality Assurance deliver each change request ensuring they meet the purpose.
* Elaboration of new policies in the Information Technology.
* Implemented EazyBI in the company for KPI reports.
* Implemented IT Service Catalog.
* Implementation of Data Dictionary in IT.
San Services HondurasIT Project Manager II
Sep. 2016 - May. 2021* Certified Scrum Master. * Built a centralized Report Requests Service Desk
* Built the Change Management Service Desk.
* Implemented Change Requests in the company. * Built the User Access Management Service Desk. * Built the Service desk for the Site Reliability Engineers department. * Implemented the IT Service Catalog * Built the Service Desk for the Projects department. * Built Jira Service Desk for UVLTD Local ITs. * Built Centralized Service Desk for the affiliated Centers Centers. * Over 6 years of experience in Jira Administration. * Currently the Project Manager of all Revenue Applications. * Project Manager of the Online Booking Engine for Sandals and Beaches resorts
San Services HondurasAPM Lead Analyst
Mar. 2015 - Oct. 2016* Remove impediments where possible for the Analysts in the Applications Performance Management department.
* Coordinator and information facilitator for the development team to find logs and information of real customers in a timely manner to ensure we are not being held up and we get the delivering value to the business as efficiently as possible. * Provide documentation in existing applications, such as general checks, common errors on application and application business rules documentation for future reference.
San Services HondurasAPM Support Analyst
Oct. 2013 - Mar. 2015Honduras* Publication coordinator when new updates on pages was required.
* Responsible of application diagram documentation.
* Communicate about disturbances, new releases and enhancements to the relevant departments and management team. * Implementation of dashboards and alerts for new applications in Splunk.
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