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Work Background
FreelanceFreelance Consultant and Paralegal
Aug. 2022• Handle client inquiries, contracts, and documentation with accuracy and discretion. • Prepare and submit filings for city, state, and federal agencies including IRS. • Manage billing, invoicing, and bookkeeping while overseeing document storage.
ConcentrixManager of Sales Operations
May. 2021 - Jul. 2022• Coordinated onboarding, training, and HR operations.
• Supported budget management, financial reporting, and process improvements.
• Enhanced retention by implementing employee engagement strategies.
US Health AdvisorsLicensed Insurance Agent
Sep. 2019 - May. 2021Murray Utah• Advised clients on coverage options and services.
• Conducted market research and explored CRM solutions.
WinCo FoodsAdministrative Clerk Consultant Lead
Nov. 2018 - Aug. 2020United States• Partnered with executives and teams to support operations and strategy.
• Conducted market analysis and competitor research.
• Trained staff on policies, compliance, and safety.
WinCo FoodsFreight Lead/Consultant
Nov. 2018 - Aug. 2020United States• Collaborated as a strategic business partner with decision-making, marketing, and sales teams to drive business outcomes in rapid-growth environments. • Established annual business goals, negotiated budgets and contracts, and employed advanced selling techniques to meet client demands while adhering to budget, timing, and quality standards. • Conducted comprehensive research on industry trends, analyzed market conditions, and evaluated competitor advantages to guide campaign and advertisement development, ensuring alignment with client branding and messaging. • Performed detailed needs assessments and delivered personalized advisory services. • Created and implemented strategic plans to consistently achieve or exceed sales targets.
Murdock ChevroletSenior Service Advisor and Consultant
Jan. 2017 - Aug. 2017Woods Cross, Utah• Delivered administrative and client service support.
• Improved KPIs by 45% in two months; ranked top performer in four months.
Murdock ChevroletSenior Customer Service Advisor
Jan. 2017 - Aug. 2017Woods Cross, Utah• Delivered outstanding customer service by warmly greeting customers and promptly resolving issues, boosting customer service KPIs by 45% within the first two months. • Achieved recognition as a Top Ranked Service Writer by colleagues and leadership within four months of joining the company. • Identified and implemented improvement opportunities to enhance customer experience, satisfaction, and service delivery. • Consistently communicated with customers to keep them informed about the status of their repair projects.
Scruds GourmetManager
Jun. 2016 - Jan. 2017Ogden Utah• Oversaw daily administrative functions and staff training, scheduling.
• Reduced turnover, improved policies, and enhanced profitability.
• Completed monthly P&L statements for CEO.
Scruds GourmetGeneral Manager
Jun. 2016 - Jan. 2017Ogden Utah• Orchestrated daily operations of a high-volume store by coordinating staffing, inventory control, shipping and receiving, hiring and training, and onboarding new employees. • Developed and executed strategies to decrease turnover rate by 75% in a three-month span, improve food quality and service levels, and develop improved policies and procedures to help the business grow and profit. • Collaborated with the Business Owner on a monthly basis to identify opportunities for improving performance, creating strategic plans, and improving profitability goals.
ConvergysManager of Sales Operations and Administration
May. 2010 - Jun. 2016Tamarac Florida• Oversaw daily administrative functions, staff training, scheduling, and HR support.
• Managed travel itineraries, arrangements, and expense reporting.
• Delivered client data presentations for product and initiative implementation.
• Recognized multiple years for operational excellence and leadership.
ConvergysManager of Sales Operations
May. 2010 - Jun. 2016Tamarac Florida• Managed HR functions to recruit, hire, train, and onboard highly qualified candidates; fostered strong employee relations, and drove retention efforts through a targeted and holistic approach to enhance engagement across a diverse workforce. • Developed and executed strategies to optimize business processes, including maximizing revenue through effective timecard management, creating action plans to elevate staff performance, and efficiently managing projects through their entire lifecycle. • Earned recognition from leadership as a Top Performer, maintaining a balanced internal scorecard for five consecutive years. • Directly supervised a team, developed and enforced policies and procedures, trained and mentored staff, and built a high-performing team focused on customer service, sales, and revenue growth.
J Crew Retail StoreAssistant Store Manager
Jan. 2008 - Dec. 2009Las Vegas, Nevada
Gap Inc./ Banana RepublicVisual Merchandising Supervisor
Jan. 2004 - Dec. 2008Las Vegas, Nevada Area
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