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Work Background
Glenwood Hot Springs ResortAssistant Pool Manager
Mar. 2024Glenwood Springs, Colorado, United StatesAssists the Pool Manager in all operational aspects of the facility...
Aqua-Tots Swim SchoolsGeneral Manager
Jan. 2022 - Mar. 2024Centreville, Virginia, United StatesGeneral Manager of the Centreville location. -Supervising all full and part time staff
-Point of sale management through registration systems
-Continuous marketing and promtional events
-Hiring, onboarding, training, and evaluating staff
-Attended Aqua-Tots General Management Summit - August 2022
-Attended Aqua-Tots Leadership Conference - January 2024
-CPO and American Red Cross Lifeguard Certifications
Metropolitan Washington Airports AuthorityCertified Training Officer/Emergency Communications Technician II
Jan. 2019 - Dec. 2021Washington D.C. Metro Area-Train New Employees in All Positions (VCIN, Call Taking, Dispatch)
-Call Taking/Customer Service
-Dispatch Police and Fire Units
-VCIN Certified since 2019
-Completed NOVA Basic Dispatch School 2019
Long Fence and HomeMarket Recovery Manager
Aug. 2017 - Nov. 2017• Responsible for the awareness of customer requirements, products, technical problems.
• Manage end-to-end management of transactions including ordering, purchasing, shipping, and support.
• Through outstanding product knowledge, am able to better explain options to customers, and continue to build a loyal client base and remain a trusted specialist. • Expedite the resolution of customer problems and complaints. • Plan and organize personal sales strategy for my territory/segment. • Manage projects working with customers, suppliers and inside company personnel and utilize the company’s sales database to coordinate sales efforts.
Battlefield Ford AutomotiveSales Consultant
Mar. 2016 - Jul. 2017Manassas, VA• Responsible to sales strategy in view of sales target and prevailing market conditions.
• Trained marketing personnel on ways of handling customers and providing satisfactory response to all their queries and demands.
• Planned attractive offers, discounts, deals, free gifts and installment facilities to attract customer and induce them to close deal.
• Successfully developed my own sales strategy in order to manage time wisely and assist customers in a higher professional courteous manner.
Town of Leesburg, VirginiaAquatics Manager
Aug. 2015 - Mar. 2016Leesburg, VA•Supervised staff of over 150 personnel; managed operations. Recruited, trained, scheduled, and evaluated all swim lesson instructors.
•Oversaw Swim Lesson Program; continually evaluated the curriculum and made recommendations when necessary.
•Directed seasonal transitions for outdoor waterpark.
•Coordinated with outside contractors, other departments and other organizations for events, repairs, and daily operations.
•Played an active part in the promotion and marketing of the swim lesson program through social media, attending local meetings and organizations.
•Attended World Aquatic Health Conference October 2015 in Las Vegas, NV
George Mason UniversityAdjunct Professor, Aquatic Program Specialist, Fitness Instructor and Trainer
Jun. 2012 - Aug. 2015Freedom Recreation and Fitness Center• Professor: taught two classes per semester: Beginning Swimming for the College of Education and Human Development. • Program Specialist: Assisted in overall management and supervision of aquatic staff and daily operations.
• Hired, trained, supervised, and evaluated the aquatic program, events, and teaching staff.
• Increased Aquatic Program revenues through improved space and staff utilization, customer service and marketing. Prepared budget projections and monitored monthly budget. Purchased supplies and equipment for department.
• Organized and scheduled American Red Cross swim lesson program, lifeguard classes, and other aquatic programs. Hosted swim meets and outside rental groups.
• Maintained accurate programmatic records per Commonwealth of Virginia standards.
• Planned for optimal space utilization for safety, maintenance, increased revenue, and community needs. • Trainer: Taught weekly cycling classes; trained clients in one-on-one and group settings. Created a Triathlon Training Program; conducted Seminar for Members.
Roanoke County Parks and RecreationAquatic Specialist
Aug. 2010 - May. 2012Green Ridge Recreation Center• Managed daily operations of pool and waterpark including staffing, scheduling, and pool water chemistry.
• Supervised 100 personnel; hired and trained incoming personnel. • Oversaw budget planning, purchasing, and record keeping for department.
• Conducted regular staff in-services and meetings with staff.
• Organized, scheduled, and taught the Water Fitness Program including Aquafit, Wave Walkers, and Aqua-Arthritis classes.
• Created the OSHA/Hazcom training plan as well as new staff hiring procedures and training.
• Supervised and scheduled the American Red Cross swim lesson program. • Created two new programs: the Youth Tri and the Triathlon Training Program for adults.
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