Lloyd Ocampo

CX / UX Analyst

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Lloyd Ocampo is a results-driven Customer Experience (CX) and User Experience (UX) leader with 9 years of combined expertise, including 3 years in CX and 6 years in UX. Certified Customer Experience Specialist (CXS) and UX Master (UXM) Certified (UX Management / UX Research / UX Interaction & Design) with a proven track record of shaping organizational strategy, championing human-centered design and customer-centricity, and driving measurable improvements in customer satisfaction and business outcomes. Adept at leading cross-functional initiatives, embedding CX and UX principles into enterprise-level strategies, and delivering actionable insights that enhance both customer journeys and organizational performance. Seeking to leverage expertise and leadership to elevate the customer and user experience for a forward-thinking organization. An excellent communicator who clearly conveys ideas and collaborates effectively across all levels of the organization. Passionate about teamwork and aligned execution to drive shared success.