FULL CreativeCommunication Coach
May. 2021 - Sep. 2025Handled end-to-end training needs analysis, planning and execution for two flagship training programs - The New Hire Training for Client Facing teams and the English Development Program Assessments and Evaluations, incorporating training effectiveness measurement through dashboards and reports. Successfully deployed the training programs for 300+ employees, with 97% Trainer Satisfaction Score and 85% Training Effectiveness achieved. Facilitated English language training for 200+ employees and achieved 80% proficiency improvement (from A2 or B1 to B2) Facilitated client interaction readiness programs for 150+ new hires, helping them improve their soft skills and communication skills Created training content related to communication skills and English Development Program addressing cross-generational learning needs with gamification, microlearning, multi-sensory learning and ILTs