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Work Background
Country Support Specialist L2 EMEA/LATAM
DeelCountry Support Specialist L2 EMEA/LATAM
Apr. 2022RemoteCurrently, I work remotely as a Country Support Specialist at Deel, supporting the LATAM region. In this role, I handle escalated chats and emails, mentor new agents to help reduce escalation rates to our Operations team, and actively contribute to process improvements and internal knowledge bases. I also serve as a Subject Matter Expert in Deel’s Global EOR and Payroll products, ensuring accurate support and streamlined issue resolution across complex cases.
Team Lead (CX)
HugoTeam Lead (CX)
Jan. 2022 - Jan. 2023
Associate Team Lead (CX)
HugoAssociate Team Lead (CX)
Mar. 2021 - Jan. 2022Lagos, NigeriaTraining, onboarding, & mentoring of new agents. Handling & resolving escalated tickets. Workforce Mangagement
Onboarding Coach/ Subject Matter Expert (CX)
HugoOnboarding Coach/ Subject Matter Expert (CX)
Jan. 2021 - Mar. 2021Training and Mentoring new agents. Handling and resolving escalated tickets.
Customer Experience Specialist (CX)
HugoCustomer Experience Specialist (CX)
Jun. 2020 - Dec. 2020
Team Lead ( Agent Services) Opay Customer Support
OPayTeam Lead ( Agent Services) Opay Customer Support
Mar. 2020 - Jun. 2020Lagos, NigeriaTeam Lead Agent services, (WhatsApp Channel) - Training and motivation of team members, reporting, and keeping management updated about performance and Agent's service productivity.
Team Lead (Quality Assurance) Opay Customer Support
OPayTeam Lead (Quality Assurance) Opay Customer Support
Jul. 2019 - Mar. 2020NigeriaMonitoring, assessment and evaluation of CS agents responses to customer's enquires and complaints. Training and development of new and existing CS agents.
Customer Service Representative
OPayCustomer Service Representative
Apr. 2019 - Jul. 2019Lagos, NigeriaResponding to Customer's complaints and enquiries (Live chats , emails).
IT Manager
Golden Dove Investment LtdIT Manager
Nov. 2016 - Apr. 2019Lagos, Nigeria
Infrastructure Engineer
IT Horizons Limited.Infrastructure Engineer
Jan. 2016 - Oct. 2016Lagos, NIgeria

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