Requests
0
0
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
OraDMT- Digital Marketing TrainingHead of Brand
May. 2023Nairobi County, Kenya• Coordinated with cross-functional teams to ensure brand consistency across digital channels. • Followed up on client feedback, monitored online reviews, and addressed concerns to enhance customer satisfaction. • Conducted competitor analysis to keep Oracom’s digital marketing approach innovative and competitive. • Trained Email marketing and Mobile Messaging
Oracom GroupDigital Marketing Executive
Jan. 2023 - Apr. 2023Kenya• Developed and implemented digital marketing strategies, increasing brand visibility and engagement by over 30%. • Managed and grew multiple social media platforms, including Facebook, LinkedIn, and Instagram, resulting in a 25% increase in followers. • Tracked and analyzed social media metrics to optimize content strategy and improve audience targeting.
Nestrock DevelopersCall Center Agent
Jun. 2022 - Nov. 2022Kenya• Managed high volumes of inbound and outbound calls, averaging over 80 calls per day while ensuring a positive customer experience. • Resolved a range of customer inquiries, achieving a 95% customer satisfaction rate. • Documented and analyzed customer feedback, identifying common issues and suggesting improvements to management. • Utilized active listening skills to accurately assess customer needs and provide tailored solutions. • Assisted in training new team members on call handling procedures and customer service standards. • Maintained strict confidentiality of customer information in compliance with company policies.
Kenya Medical Training College (KMTC)Administrative Assistant Intern
Jun. 2021 - Aug. 2021Migori County, Kenya• Provided daily clerical support, including filing, data entry, and document organization, to streamline office operations. • Assisted in the registration process for new students, ensuring accurate record-keeping and a smooth onboarding experience. • Managed schedules and appointments for the administrative team, optimizing time management and office productivity. • Supported the preparation of reports, memos, and other documents as needed by the administrative team. • Coordinated meetings, taking minutes and following up on action items for effective communication. • Provided front-desk assistance, directing inquiries to appropriate staff members and fostering a welcoming environment.
Daproim AfricaOptical Character Recognition
Oct. 2019 - Dec. 2020Nairobi County, Kenya- Develop and implement OCR solutions to digitize and process physical and scanned documents efficiently. - Ensure accurate text recognition and conversion while maintaining the original document's format and structure. -Review and validate the accuracy of text extracted by OCR systems, correcting any discrepancies. -Identify patterns and inconsistencies in OCR output to improve recognition algorithms and optimize performance.
Intch is a Professional Networking App for the Future of WorkSee more people like Steve on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1474690 people
17
Imaging technologist
15
MANAGEMENT CONSULTANT AND BUSINESS CONSULTANT @ Perfometer Agribusiness Limited
16
Founder and Business Development Consultant @ Aurora Insurance Agency
327719 people
17
Imaging technologist
16
Sales & Marketing Manager @ Ultimate Sports Nutrition
24
Business Development Manager