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Work Background
BlackFin CreativeChief Technology Officer
Jan. 2025Website Builder | Designer | SEO & Marketing Professional Passionate about helping businesses grow their online presence, I bring 25 years of website-building experience and 5 years of expertise in SEO and marketing to every project. I specialize in creating custom, high-performing websites that don’t just look great—they drive results. As the founder of Blackfin Creative, I take a client-centered approach to web development, SEO, and marketing. My mission is to deliver flexible, tailored solutions that align with each client’s unique goals. From building fully customized WordPress sites to optimizing Shopify stores for maximum speed and performance, I focus on crafting digital experiences that turn visitors into loyal customers. 💡 What I Do: Build modern, responsive websites that balance design and functionality Optimize sites for search engines to drive organic growth and rankings Develop data-driven marketing strategies to increase traffic and conversions Manage all aspects of digital presence—from content creation to social media ads Whether it’s a complete site redesign, SEO strategy, or integrated marketing campaign, I thrive on delivering solutions that make businesses stand out in crowded markets. If you're ready to take your digital presence to the next level, let’s connect!
Jaireh Information Technology ServicesChief Technology Officer
Mar. 2022 - Nov. 2022PhilippinesSetup call center and remote access to U.S. based companies
BLUWATER IMAGING INCInformation Technology Staff
Feb. 2022Thomasville, Georgia, United States
Jaireh Information Technology ServicesManaged Services Provider
Feb. 2022 - Jul. 2025
KYOCERA Document Solutions America, Inc.Solutions Architect
Oct. 2021 - Mar. 2022
KYOCERA Document Solutions America, Inc.Business Development Manager, Southern Region
Aug. 2021 - Oct. 2021United StatesResponsible for the development of new business relationships in the southern region of the United States for Kyocera IT Solutions. We provide complete or supplemental IT solutions for any size business. HIPPA, Sarbanes-Oxley and FBI/CJIS compliant
KYOCERA Document Solutions America, Inc.Information Communication Technology Manager
Mar. 2020 - Aug. 2021Duties: ● Respond to incoming customer inquiries via phone, email, and support tickets, resolving issues in a timely and professional manner ● Test user flows and clearly document evidence to identify and troubleshoot technical issues ● Lead demos and onboard companies to SaaS software, ensuring strong customer adoption ● Provide security consultations to companies with questions about cybersecurity and their security stack ● Collect customer feedback and synthesize for internal teams on new products and features ● Communicate effectively with customers, stakeholders, and internal teams, displaying empathy for customer needs and keeping all parties informed Skills: ● Excellent customer service skills, with a proven track record of achieving high customer satisfaction ratings ● Strong technical skills, with experience testing user flows, troubleshooting technical issues, and using software tools such as JIRA and Zendesk ● Cybersecurity knowledge, with experience providing security consultations and working with cybersecurity products such as ConnectWise, Webroot, and others. ● Effective communication skills, with experience leading demos, consultations, and communicating clearly and empathetically with customers, stakeholders, and internal teams ● Process documentation skills, with experience developing best practices, maintaining FAQs, and using tools such as Confluence, Slack, and MS365
IDEMIACustomer Service Technician II
Sep. 2019 - Mar. 2020
Diverse Computing, Inc.Customer Support/Network Manager
Jul. 2008 - Jul. 2019Duties: ● Customer Support Manager/Trainer - supported many highly technical support staff in the SaaS platform. ● Network Manager - Implemented and maintained SaaS software and servers, networks, and firewalls for local law enforcement agencies to state and federal databases using Cisco, Juniper, Palo Alto, and other firewalls, switches, and routers. ● CRM Administrator - Salesforce, Hubspot, Jira, and Confluence. ● Created curriculum for and trained 4700+ customers, across the United States, in the use of company software to ensure a smooth migration and business operations. ● Worked with developers on product design and enhancements. ● VOIP designer and administrator Skills: ● Provided training and support to highly technical staff on the SaaS platform, demonstrating the ability to break down complex information and communicate it effectively. ● Maintained positive customer relationships through exceptional support and training, leading to high levels of customer satisfaction. ● Demonstrated a deep understanding of the SaaS platform, including technical aspects of the software and how it benefits customers. ● Proven ability to diagnose and resolve complex network issues. ● Effectively managed multiple state projects across the U.S., demonstrating strong organizational skills and attention to detail. ● Demonstrated proficiency in Salesforce, Hubspot, Jira, and Confluence, indicating the ability to learn and utilize new software quickly. ● Streamlined business operations and enhanced customer experience by utilizing CRM tools to improve communication, organization, and project management.
DeSoto County Sheriff's OfficeIT
Mar. 2004 - Mar. 2008Responsible for mobile computing implementation and wireless security. Upgraded and maintained secure law enforcement network and mail system. Responsible for FBI CJIS security compliance and implementation of FCIC/NCIC mobile systems. Maintained and implemented new features for JMS System
Arcadia Police DepartmentDet. Sgt. Investigations
Jan. 1989 - Jan. 2000Supervise and direct Investigators in the investigation of unsolved crimes. Proficient in CVSA examinations. Held public Crime Watch information meetings. Responsible for the investigation of all major crimes. K9 officer 1989-1990 Detective 1993-1994 Detective Sgt. 1994-2000
Desoto County Sheriff's OfficeDeputy Sheriff
May. 1986 - Oct. 1989Communications Officer, Road Patrol Officer
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