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Work Background
University of Texas Extended Education Instructor
Dec. 2024Austin, Texas, United Statesinstructing extended education in business analysis
Simmons FoodsBusiness Systems Analyst
Feb. 2020Siloam Springs, AR
International Institute of Business Analysis (IIBA)Manager, Member Engagement
May. 2019 - Feb. 2020
International Institute of Business Analysis (IIBA)Product Manager
Jun. 2017 - Feb. 2020Product Manager, Strategic Alliances
WalmartBusiness Solutions Analyst
Apr. 2011 - Jun. 2017Bentonville, ARCollaborate with business partners and project teams to identify and implement solutions, streamlining processes, and achieving goals and objectives. Build relationships with business partners, project managers, and other associates throughout the company and worldwide to understand business needs at all levels and to build collaboration and trust. Lead teams of business analysts within a business area and within complex portfolios, ensuring project alignment to roadmaps. Provide continuous process improvement in business analysis activities, including providing and managing training and education events, mentoring with individuals, recommending and implementing changes, and managing change within the organization. Accomplishments:
• Collaborated to envision, design and implement a Center of Excellence for business analysis and project managers
• Spearheaded initiative to internalize business analysis training to save the company $200,000 + in professional fees annually
• Executed internal training strategy, to include designing training curriculum, certifying as a trainer, selecting internal trainers, delivering train-the-trainer sessions and coordinating training schedules
• Directed business analysis activities in the domains of People Systems, Sam's Club, Retail Service, Customer Experience and Health & Wellness
• Globalized business analysis practices to ensure predictable, consistent, and faster outcomes for delivered products
• Directed global community of practice events to grow relationships, learn about global systems, share best practices, build on skills and network
• Assessed business analysis hiring practices and collaborated to develop and deliver strategic plan for recruiting, hiring, onboarding and retaining business analysis talent
• Coordinated business analysts and product owners in multiple agile teams within the same domain, identifying dependencies between the multiple products • On-boarded 26 contractors from the Step IT Up program
ADT Security ServicesBusiness Analyst
Apr. 2009 - Mar. 2011Worked with technical development teams to enhance and modify existing business applications. Worked with technical project teams to develop and implement business applications. Led project efforts on requirements management. Facilitated meetings between business and technical personnel. Developed project documentation including business requirements, functional requirements, use cases, and user documentation.
• Led requirements-gathering efforts for the Sales aspect of a major partnership initiative
• Developed, documented, and managed requirements for implementation of Microsoft Dynamic CRM system to Sales and Marketing Groups, including integration of the Siemens auto-dialer
Horizon Lines / CSX Lines / Sea-Land ServiceBusiness Analyst
Aug. 1998 - Sep. 2006Worked with technical project teams to develop business applications. Lead training efforts on project implementations. Facilitated meetings between business and technical personnel. Developed project documentation including business requirements, functional requirements, test cases, test plans, and user documentation.
Horizon Services GroupInformation Analyst/Service Desk
Jan. 1992 - Jan. 2009Lead all Service Desk activities. Assisted customers with technical and process-related problems. Participated on project teams as a business analyst and acted as a liaison between business users and technical teams. Created and delivered training programs to both business and technical audiences. Performed internal Sarbanes-Oxley compliance audits.
Accomplishments:
Lead implementation of Service Desk model, leading to reduction of professional fees in the Information Technology department by $100,000/year, as well as improved relations between the business groups and IT.
Implemented ticket analysis processes to identify root cause solutions and support service levels.
Reported and brought forward recommendations to increase compliance with Sarbanes-Oxley related policies and procedures.
Instituted multiple training programs designed to increase technical teams' as well as new business associates' business knowledge.
University of Texas Extended Education
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