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Work Background
2CollaborateOperations Manager
Apr. 2022Centurion, Gauteng, South AfricaI oversee the operational activities at every level of the business to ensure high-quality service delivery and process efficiency. This involves building stakeholder relationships and managing internal policies and procedures. A big part of my role is finding ways to improve the effectiveness and efficiency of workflows. It requires keeping your finger on the pulse when it comes to best practices and perfecting the art of change management and execution. Keeping track of the big picture, I also oversee staffing, scheduling and project delivery. On the finance side, I manage budgets and forecasts while exploring opportunities to improve profitability. My areas of focus include: • Managing processes, budgets and people • Overseeing strategic projects and client relationships • Improving operational management systems and processes • Communicating changes to schedules and projects • Budgeting and cash flow projection to minimise expenses and optimise profits • Ensuring policies and procedures are followed • Supporting the Exco team in building the company culture and executing goals • Supporting all functions of the business to work together
2CollaborateProject Administrator
May. 2018 - Apr. 2022I planned and oversaw the company and client projects to ensure effective delivery against business objectives. This involved drawing up plans and timelines, designating project resources, monitoring progress and keeping all stakeholders informed along the way. Internally, I provided administrative support to senior consultants, scheduling regular meetings, recording decisions, preparing work plans and communicating progress to the team. My areas of focus include: • Developing and managing detailed project schedules and work plans • Providing project updates on a consistent basis to various stakeholders • Overseeing all incoming and outgoing project documentation • Optimising and improving processes where necessary • Monitoring, measuring and reporting on project performance • Project management and implementation • Internal communication coordination • Office administration and management
Free To GrowJunior Consultant
May. 2018 - Jun. 2020Johannesburg Area, South AfricaAs part of a consortium agreement between 2Collaborate and Free To Grow my contribution was to provide administrative duties surrounding training interventions. This involved a wide-range of tasks, such as: o Scheduling training, organising venues and maintaining project calendars o Liaising with clients and setting up project meetings o Preparing reports and presenting feedback A key achievement during this time was my involvement in the Digital Steering Committee. Our primary objective was to map the digital landscape of the organisation and develop cost-effective strategies to align IT services to business needs. This involved implementing company-wide change management and internal communication initiatives to drive the adoption of new technologies and operational effectiveness. Working across business consultancies has sharpened my time management, planning and communication skills. This experience has enabled me to balance multiple projects while consistently meeting deadlines.
Lewende Woord CenturionService Coordinator
Jan. 2017 - Apr. 2018Centurion Area, GautengMy primary role was to help the organisation create and execute schedules, communicate with staff and church members and maintain efficient workflow in the Sunday services. I also fulfilled numerous office management and clerical duties, such as: o Maintaining communication with leaders, volunteers, members and staff o Coordinating, planning and implementing events o Leading the creative team Through this experience, I gained invaluable communication and organisation skills.
Hoërskool ZwartkopYouth Worker
Jan. 2017 - Mar. 2018Centurion Area, Gauteng
Lewende Woord CenturionChildren's Ministry Administrator
Jan. 2014 - Jan. 2017Centurion area, GautengI handled basic administrative duties, ensuring the children's ministry was organised. This included: o Maintaining office supplies and records o Scheduling meetings and events o Providing personal assistance to the leadership team
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