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Work Background
HSBCHead of Fraud Credit and Control Services
Mar. 2024Jakarta, IndonesiaManaging Credit Underwriting Services, Collection, Fraud Management & Fraud Operations, Business Non Financial Risk & Financial Crime Risk Management, and QA & Sales Quality.
Standard Chartered BankCountry Head, Business Risk Management - Retail Banking and Wealth Management, Indonesia
Apr. 2021 - Mar. 2024Jakarta, IndonesiaAdding responsibility for Wealth Management Business Risk Management effective 1 April 2021
Standard Chartered BankCountry Head, Business Risk Management, Retail Banking Indonesia
Aug. 2019 - Apr. 2021Greater Jakarta Area, IndonesiaRisk Management of Retail Banking products and processes: a. Retail Banking Business: Retail Products and Segment, Retail Analytics & SBIM including KPI & Scorecard controls, Digital Banking & ATM, Client Acquisition, Client Relationships & Branch Operations including Wealth Management Sales processes, Client Contact Center & Telesales and Complaint Management. b. Retail Banking Operations: Client Onboarding (CDD Operations, Loan Operations, New Relationship and Account Opening), Client Servicing & Transaction Operations including Wealth Management Operations, Vendor Management and Change Management.
Standard Chartered BankVP, Head of Retail Banking Business Assurance
May. 2017 - Aug. 2019JakartaOverall Operational Risk Management and Business Assurance of Retail Clients Business. Ensuring robust control design and implementation in Retail Clients business. Operational risk management framework implementation in first line processes. Process coverage: Sales, Branch Operations and Channel (ATM, Digital Banking, Client Contact Center), Product Management, AML/CDD, Wealth Management related processes, Client Experience.
Standard Chartered BankAVP, Head of Retail Banking Business Assurance
Apr. 2015 - Feb. 2017JakartaOverall Operational Risk Management and Business Assurance of Retail Clients Business. Ensuring robust control design and implementation in Retail Clients business. Operational risk management framework implementation in first line processes. Process coverage: Sales, Branch Operations and Channel (ATM, Digital Banking, Client Contact Center), Product Management, AML/CDD, Wealth Management related processes, Client Experience.
Standard Chartered BankOperational Risk Manager for Branch Banking
Dec. 2013 - Apr. 2015Responsible for risk management end-to-end process and assurance of controls adequacy and implementation at branch banking. This included branch operations, sales activities, branch security and compliance to local regulations relevant to branch banking activities. Manage a team of nine Risk Analysts to perform self assessment on key controls implementation at branch. Support branch banking team to perform gap analysis upon new policy, procedure and regulation and ensure action plan is in place and completed for any gap identified.
Standard Chartered BankAudit Manager
Jan. 2009 - Nov. 2013Greater Jakarta Area, IndonesiaMain responsibility is to deliver an end-to-end audit works: planning-fieldwork-reporting-issue tracking. The role includes responsibility to maintain relationship with key stakeholders in country management and also with functional audit team (product specialist auditor) in Group Internal Audit. Almost five years in this position has given me wide exposure to many functions and processes in the Bank e.g. Branches operations, Consumer Banking products (mortgage, credit card, personal loan, liabilities, SME banking products), Anti Money Laundering and Customer Due Diligence, finance, human resources, compliance, technology and outsourcing.
Standard Chartered BankExecutive Assistant (BPM) to Legal & Compliance Regional Head, South East Asia
Sep. 2008 - Jan. 2009Greater Jakarta Area, Indonesia
Standard Chartered BankProduct Development Management - SME Banking
May. 2006 - Sep. 2008Greater Jakarta Area, Indonesia
Bank Internasional IndonesiaAssistant Manager Product Development - SME & Commercial Banking
May. 2005 - May. 2006Greater Jakarta Area, Indonesia
Bank Internasional IndonesiaRelationship Manager - SME & Commercial Banking
Feb. 2004 - May. 2005
Bank Internasional IndonesiaManagement Development Program
Jan. 2003 - Jan. 2004
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