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Work Background
HOLOSDocente
Aug. 2024Av. Córdoba 4448, Palermo, Ciudad autonoma de Buenos AiresEn este caso planifico, diseño clases, pongo en práctica y evaluo la catedra de Adriana Asquino para la materia de counseling Organizacional de 3er año de la Tecnicatura Superior en Consultoría Psicológica
HarnessIT Support Specialist II
Jun. 2024Tandil, Buenos Aires Province, Argentina
Arka TandilOrganizational and Community Counseling
Apr. 2024Tandil, Buenos Aires Province, ArgentinaProfessional counselors help people gain personal insights, develop strategies and come up with real-life solutions to the problems and challenges they face in every area of life. As trained professionals, they accomplish this by getting to know clients, by building safe, positive relationships and suggesting tools and techniques they believe will benefit clients.
SplitSenior Information Technology Engineer
May. 2023 - Jun. 2024Tandil, Buenos Aires Province, ArgentinaAs a Senior IT Engineer I take care of inventory and budgeting working with Snipe IT, Created users and provisioned devices.
In Okta I am now Sys Admin and can provision further apps, minding granularity. In Confluence I document processes. Loved organizing activities and areas, while maintaining zoom rooms. I use Brivo and RFID to provide Access badges, keep devices compliant through Jamf Connect. My tasks also include providing help to New hires to set up their computers according to security compliance documentation.
Auditing accesses using, configuring and following Conductor One as an Auditing source.
I dedicate time to the DEI team, provide spaces, create resources and seek for a diverse voice.
I am also helping HR in managing our Tandil office. Systems I use: Atlassian, Okta, Google Workspace, Brivo, RFID, ConductorOne, Zoom, Docusign, Snipe IT, Productiv, Miro, Office 365, etc.
Skills: Organization Skills · Identity & Access Management (IAM) · Security Audits · Process Improvement · counseling · Communication
SplitInformation Technology Engineer
Jan. 2022 - May. 2023Tandil, Buenos Aires Province, ArgentinaAs an IT Engineer I take care of inventory and budgeting working with Snipe IT, Created users and provisioned devices. In Okta I provision apps, hygiene tasks. In Confluence I document processes. I also deliver new devices and accessories to new hires. Loved organizing activities and areas, while maintaining zoom rooms. I use Brivo and RFID to provide Access badges, keep devices compliant through Jamf Connect. My tasks also include providing help to New hires to set up their computers according to security compliance documentation.
Auditing accesses and completing Security Reviews has been my latest addition to my role. Systems I use: Jira, Confluence, Okta, google workspace, Brivo, RFID, ConductorOne, Zoom, Docusign, Snipe IT, Productiv, Miro, Office 365.
PwC ArgentinaTechnical Expert
Jun. 2021 - Jan. 2022City of Buenos Aires, Buenos Aires Province, ArgentinaMy role in Auditing and reporting brought great process improvement while giving visibility to the team. It involved managing regular processes that could ensure security and hygiene.
Systems used while working for Auditing and reporting: VMware, Google workspace, Sailpoint, Alteryx, Archer, Service Now.
PwC ArgentinaTechnical Specialist
Jan. 2021 - Jun. 2021Buenos Aires, Buenos Aires Province, ArgentinaAuditing & Reporting - Access Management
PwC ArgentinaTSO First Responder
Jul. 2019 - Jan. 2021Olivos, Argentina
PwC ArgentinaProcess Specialist
Jun. 2018 - Jul. 2019Greater Buenos Aires, ArgentinaWorked with Archer to add, remove and audit accesses and exceptions.
Systems used: Mainly Archer and google workspace. Also AD, Lotus Notes, alteryx.
WeatherfordService Desk Analyst
Aug. 2017 - Jun. 2018
Municipalidad de San IsidroProfesora de Inglés
Nov. 2016 - Jun. 2018San Isidro Partido, Greater Buenos Aires, ArgentinaSuplencias en escuelas secundarias (EES6, EES7 Y EES12)
PAREXELIT Service Desk Specialist I
Nov. 2013 - Aug. 2016Vicente Lopez, Buenos AiresIT Service Desk I will provide first line technical support to worldwide Parexel employees , aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of staff problems, which may range from straightforward to more complicated technical issues.
Contact for phone calls and emails from staff regarding IT issues and queries: Receiving, logging and managing calls from internal staff via telephone, and Assyst 8 System: Maintaining an Asset Database and track changes Troubleshooting of IT related problems from in-house software to hardware, such as Blackberries, Laptops, PCs and Printers.
Troubleshoot basic network issues such as ADSL broadband issues Escalate unresolved calls to the infrastructure support team Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner Maintain a high degree of customer service for all support queries and adhere to all service management principles and QA guidelines. Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc. Full windows support and security access control.
Blackberry and IPHONE account management and provision To arrange for Local technical support where problems cannot be resolved in-call.
Continuous trainings though LMS Learning system, annual set of expectations and goals with management.
Hewlett-PackardCSR
Jan. 2012 - Nov. 2013Nuñez, Ciudad Autonoma de Buenos Aires.Customer solutions representative for Guth Renker.
Since 1995, EDS has provided Guthy-Renker with consumer direct services that span order and payment processing, warehouse and fulfillment, and call center/customer service to support its global operations and growth. EDS services also help increase revenues through up-selling and customer retention for Guthy-Renker’s products such as Proactiv® Solution and Sheer Cover®.
LiberKioscoAdministrativa - Dueña
Nov. 2011 - Sep. 2012Olazabal 3178, CABAGestiones en cuanto a habilitacion, tramites con AFIP, ANSES, y proveedores. Utilizacion del software de Rapipago. Venta al por menor de golosinas, productos de libreria, duplicados, fotocopias.
ISS World ArgentinaAdministrative Assistant
Jan. 2010 - Jan. 2012Buenos Aires, Argentina
Junior CupAsistente de gerencia
Sep. 2007 - Oct. 2008Ciudad de Buenos Aires, Argentina
AA alfa driving schoolSecretaria billingue
Jan. 2005 - Feb. 2007Forest Park, Georgia
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