VerizonSenior Manager EMEA
Jun. 1999 - Jun. 2006France, CourbevoieSuccessive remote multicultural management of EMEA transversal Program Managers teams (up to 12 people):
Successive scopes:
1- “A-Team” transversal urgent programs, such as:
- Structurally decreasing orders backlogs in countries by 50% within 3 months,
- Improving Customer Premises Equipment management across EMEA.
- Solving broken global delivery chains of EU sold services, following a US reorganisation due to the merge of WorldCom and MCI.
2- All internet Repair programs, following the acquisition of UUNET by MCI WorldCom, including:
- Adaptation and integration of E2E repair processes & procedures to the existing organisation,
- New services or new options launch, to match the SLA and the other Product Management requirements: E2E processes & procedures design, validation, IT dev management, training, Alpha tests, sign off.
3- All EMEA E2E Repair Programs. Same types of projects as for Internet services (see point 2) but for the complete EMEA services portfolio.
On the request of the EMEA Operations VP, I also recommended concrete reorganisations plans to improve the Customer Services quality of service and reduce costs.
In 2004, I was honored as Best Employee by the Group VP of Operations in 2004.