ActiveHealth ManagementHealth Coach Associate and Referral Coordinator
Jul. 2008 - May. 2019Population Health Management, manage all incoming and outgoing referrals with partnered vendors and insurance payers for 15+ accounts; track and report all referrals via Excel and monthly consolidation meetings with payers and vendors; turn data into information for communication with clients, vendors, payers, and upper level management to demonstrate compliance with PGs; collaborate with vendors and software development team to establish and maintain a functional referral process; Interact with eligible members via phone, email, and live chat to encourage program participation and integration; management of member incentive programs; member of user ability testing(UAT) team, product advisory committees, employee survey committee, and culture advocate group.