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Work Background
pawaTechKYC Specialist
May. 2025
Mchezo LimitedGlobal Social Media Agent
Aug. 2024 - Aug. 2025Kigali City , RwandaResponsible for optimizing the company's social media goals by responding to customers' queries via all social media platforms. Acting as the main contact point for customers wanting to engage with the company. Attending to all customer queries, concerns, and comments posted to the company's social media platforms.
Mchezo LimitedGlobal L1 Support Agent
Nov. 2023 - Jul. 2024Kigali City, RwandaAs a brand representative, help the customers get the best experience possible while using our products. Answered customer questions about policies and procedures with a friendly and knowledgeable approach. Investigated and resolved customer concerns related to order inquiries and delivery tracking. Maximized satisfaction by anticipating needs and consistently offering expert support. Assisted customers with answering inquiries regarding their various bets and stakes. Collaborated with colleagues and co-workers to deliver quality customer experience. Delivered fast and friendly service to handle questions and service complaints. Escalated issues to the right levels. Show initiative in amplifying the voice of the customer to advance the business objectives.
betPawaL1 customer support agent
Nov. 2022 - Jul. 2024Communauté urbaine de Douala, Littoral, CameroonAnswered customer questions about policies and procedures with a friendly and knowledgeable approach. Investigated and resolved customer concerns related to order inquiries and delivery tracking. Maximized satisfaction by anticipating needs and consistently offering expert support. Assisted customers with answering inquiries regarding their various bets and stakes. Collaborated with colleagues and co-workers to deliver quality customer experience. Delivered fast and friendly service to handle questions and service complaints. Escalated issues to the right levels.
SkyengCustomer Service Sales Representative
Sep. 2021 - Mar. 2022RussiaLed clients towards their goals of learning English. Worked with clients' applications and collected information about the client for the purpose of learning. Advised and accompanied new clients before entering the free introductory lesson via WhatsApp and emails. Maintained communication and updated information on CRM. Attended individual and group meetings and communicated with colleagues within the corporate Slack messenger.
OrangeTeam Lead Manager
Nov. 2018 - Jan. 2022Yaounde CamerounManaged a team of 7 sales persons. Regularly gather feedback from customers, supervisors, and team members. Analyze this feedback to identify areas for improvement and recognize outstanding performance. Used tools like Google Sheets to ease data entry, and data analysis and month-end reports. Represent the company positively in all interactions. Uphold the brand’s values and maintain a professional image.
OrangeSales and after sales Customer Service Agent
Nov. 2017 - Mar. 2020Yaounde CamerounManaged sales, after-sales, and teams in charge of welcoming and assisting customers with their device issues. Sold devices at the agency and kept in touch with customers in relation to after-sales queries. Managed teams with specific goals to attain on the field. Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase the client base.
MTN CameroonBrand Ambassador
Jan. 2017 - Apr. 2017Yaounde
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