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Work Background
Program Manager, Property Management
YMCA Training, Inc.Program Manager, Property Management
Jul. 2023Boston, Massachusetts, United States
Program Manager
YMCA Training, Inc.Program Manager
Dec. 2021 - Jul. 2023Boston, Massachusetts, United StatesInstruct Core Computer Skills: including, but not limited to, basic Windows, Word, Excel email, and basic internet competencies · Teach Property Management Curriculum and coordinate in office / remote simulation · Coordinate and deliver soft skills curricula (Career Management Curriculum) · Facilitate operation of simulated office training and coordinate with other specialization instructors · Evaluate trainee assignments and update progress in agency database · Assist in training and coordinating individual and group volunteers in simulation
Trainee
YMCA Training, Inc.Trainee
Aug. 2021 - Dec. 2021Boston, Massachusetts, United StatesDeveloped Property Management terminology, resident customer service best practices, rent calculations and housing recertification processes. Experienced on-site learning and job shadows at local WinnResidential property locations. Prepared to complete the 3-day Certified Professional of Occupancy Training and Certification exam administered by New England Affordable Housing Management Association December 2023. Connecting to WinnCompanies for full time internship rotations with potential for full time employment.
Software Quality Assurance Engineer
Waverley SoftwareSoftware Quality Assurance Engineer
Oct. 2020Boston, Massachusetts, United StatesTesting current products and identifying deficiencies to provide timely and meaningful feedback Design test cases in TestRail and providing test execution based on the analysis of business requirements and technical specifications Testing Mobile (iOS, Android) and Web (Windows, macOS) applications
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