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Bread FinancialCustomer Support Specialist
Nov. 2020 - May. 20251. Customer-Facing Roles Customer Care Advocate / Process Associate – Customer Service Handle inbound inquiries: fee questions, statement reviews, credit/return calls, loyalty rewards, credit line requests, and dispute intake. Build rapport with empathy, negotiate solutions, educate customers, and ensure accountability in interactions. Act as brand ambassador, assisting both customers and in-store partner staff.
iQorCustomer Service Representative
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