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Work Background
NorthStar EMSDirector of 911 Communications
Mar. 2023Tuscaloosa, Alabama, United StatesWith over 20 years of experience in public safety and emergency communications, I have successfully led large teams and implemented strategic initiatives that enhance operational effectiveness. My role involved optimizing dispatch protocols and ensuring quality assurance, which culminated in achieving ACE accreditation. I am recognized for my ability to foster collaboration across agencies, significantly improving response times and service quality.
Ardent ResidentialProperty Manager
Jun. 2022 - Mar. 2023Atlanta, Georgia, United States
Grady Health SystemQuality Assurance Coordinator
Feb. 2021 - Jun. 2022Atlanta, Georgia, United States
Self-employedReal Estate Agent
Nov. 2019 - Jun. 2022Atlanta Metropolitan Area
Las Vegas Fire & RescueQuality Improvement Coordinator
Jun. 2014 - May. 2019
NorthStar EMSCommunications Training and EMA Coordinator
Aug. 2013 - Apr. 2014Consulted Communications in the use of TriTech CAD Assisted employees in the use of ProQA and getting ready to become an Accredited Center of Excellence Assisted training employees in the use of TriTech and ProQA Responsible for assisting with the indirect delivery of patient care, by aggressively following System Status Management procedures, to reduce response times; and for following correct call-taking procedures, call-prioritizing medical requests, and pre-arrival instructions. Receive and process requests for emergency medical assistance, using proper telecommunications skills and technique. Prioritize requests, using only NAEMD Medical Priority Dispatch protocols, as approved by the EMS Medical Director and VP of EMS and Trauma. Provide pre-arrival instructions to callers, using only the NAEMD Medical Priority Dispatch instructions as approved by the EMS Medical Director and VP of EMS and Trauma. Provide complete and accurate information regarding the location of calls and routing instructions to all responding, in a console manner, using standard radio procedures. Accountable for assuring completeness and accuracy of call information, response times, and required shift reports.
Northeast Georgia Medical CenterEmergency Preparedness Manager Intern
Feb. 2012 - Aug. 2012Conduct Hazard Vulnerability Analysis Grant application submission Compliance with emergency management standards at all NGHS facilities Represent NGHS at local, state and national emergency management meetings Develop strategies to insure continuous survey readiness and governmental regulatory compliance with all emergency preparedness standards Develop and maintain written Emergency Management Plans and Emergency Operations Plan Conducts annual needs assessments, purchase necessary assets, and maintains a stockpile of emergency supplies and equipment Plan, coordinate, document, and evaluate emergency drills while ensuring the required number and type of drills are completed annually Train hospital leadership on functions of Hospital Incident Command System (HICS), including preparation of job action sheets and emergency notification plans Develop and maintain an “all-hazards” Emergency Operations Plan Ensure that all regulatory agency guidelines for Emergency Preparedness standards are implemented and followed, including DNV standards, OSHA standards, CMS regulations, NFPA and Georgia Office of Regulatory Service standards Oversee the implementation of the Hospital Incident Command System Develop hospital continuity of operations Ensure that drills are in compliance with the Department of Homeland Security’s Exercise and Evaluation Program
Grady Health SystemLead System Status Controller/Communications Training Officer
Sep. 2010 - Aug. 2013Co-wrote comprehensive training manual Creating a comprehensive schedule for new employees Assisted in creating a training program for new SSC’s as well as cross training filed employees Coordinated and supervise activities of assigned personnel in the absence of SSC Supervisor Provide input in developing deployment Foster the development and learning of all team members through establishing continuing education in-service and team-building programs Communicate clearly defined and concise expectations, giving appropriate feedback, coaching, and developmental opportunities to team members Complete projects focused on improvement of system response, quality and customer satisfaction that will ensure high standards of performance and execution of prescribed dispatch policies and procedures Instructor trainer in the departmental 9-1-1 phone system and computer aided dispatch system (TriTech, Avaya, Positron-Viper) Assisted in the development of Communications Officer Basic Training – CoBAT (classroom/OJT orientation for new SSCs), which coordinates all departmental training utilizing a Critical Task List tracking system Develop talent and recruiting initiatives, and competency based evaluations Assisted with formulation and completion of dispatch continuity of operations procedures Supervise and evaluate subordinate dispatchers as a Lead and recruits as a Training Officer, enforcing policy and procedure respectively
Grady Health SystemEmergency Medical Technician
Aug. 2005 - Nov. 2007Administer proper and prompt care to patients with acute and chronic illnesses as a Field EMT Provide guidance and support to patients and families coping with the emergency/acute or chronic illness Consistently demonstrate professionalism while providing on the job training to EMT students
Grady Health SystemSystem Status Controller
Aug. 2003 - Sep. 2010Responsible for assisting with the indirect delivery of patient care, by aggressively following System Status Management procedures, to reduce response times; and for following correct call-taking procedures, call-prioritizing medical requests, and pre-arrival instructions. Receive and process requests for emergency medical assistance, using proper telecommunications skills and technique. Prioritize requests, using only NAEMD Medical Priority Dispatch protocols, as approved by the EMS Medical Director and VP of EMS and Trauma. Provide pre-arrival instructions to callers, using only the NAEMD Medical Priority Dispatch instructions as approved by the EMS Medical Director and VP of EMS and Trauma. Provide complete and accurate information regarding the location of calls and routing instructions to all responding, in a console manner, using standard radio procedures. Accountable for assuring completeness and accuracy of call information, response times, and required shift reports.
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