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Work Background
AdventHealthPrincipal Trainer - Epic Healthy Planet
Feb. 2020Maitland, Florida, United States• EpicCare Ambulatory Curriculum Certified • Curriculum development of Epic Healthy Planet curriculum • Fundamental knowledge of the EPIC training environment structure • Experience in building, maintenance, and troubleshooting within the EPIC training environments • CT onboarding and training experience in AdventHealth Systems/EPIC • End-User Adult training experience specific to the healthcare industry • Organizational and analytical skills with the ability to communicate technical information • Conducts organizational and entity-based training end-user assessments • Collects and analyzes data from business owners and application teams regarding potential new processes, procedures, systems, etc., to determine performance gaps and recommend training solutions; design and develop training using a variety of modalities depending on the needs, including e-learning activities, webinars, etc. • Leads curriculum management and audits of the existing content on an ongoing basis to ensure courses are current, effective, and meet business needs • Ensures integrity of task analysis, training requirements, training hierarchies, instructional materials, and evaluation plans • Manages the coordination of CT instructional design-oriented work efforts alongside the Delivery Lead. • Assembles project plans and teamwork assignments, directing and monitoring work efforts on a daily basis, identifying resource needs between shared trainers; and escalating issues as appropriate • Oversees educationally sound training content based on clinical and non-clinical workflows, processes, and terminology • Interfaces with instructional designers analysts, management, subject matter experts, additional training staff, end-users, and e-learning developers to design and test e-learning and blended learning • Reviews program evaluations, test results, and participant and manager feedback on training effectiveness to make recommendations for program optimization
AdventHealthPHSO Manager of Provider Education & Optimization
Oct. 2016 - Feb. 2020Maitland, Florida, United States• Oversee the Population Health Services Organization, Provider Education and Optimization team, dedicated to the development of electronic documentation solutions that support clinical workflow and practices that align with the current best practice standards • Advanced knowledge of processes within the inpatient and ambulatory provider setting • Assist application team with design, build, and testing of clinical components of various applications such as Cerner Population Health Tool: HealtheRegistries (former tool used: IBM Explorys) and iMLR (HCC recapture) • Develops and maintains system process documentation and outlines process steps using appropriate tools to lead the team • Leads team meetings, project meetings, and other meetings when requested • Collaboration with Clinically Integrated Network (CIN) and Accountable Care Organization (ACO) leadership, physicians, clinicians, end users, vendors and associates to develop and deploy electronic applications or new functionality • Proactively assesses clinical workflow processes, identifies gaps, defines necessary process changes, and develops future workflows related to the implementation of new solutions or functionality • Oversees team to create/review training materials and provide education guidance on new applications or functionality in collaboration with the Communications team (i.e. manuals, trifold, flyers, computer-based learning modules) • Conducts train-the-trainer and new hire onboarding • Assign resources in facility support through design, solution implementation and post-live support
AdventHealthLead Provider Educator - FHMG
Jul. 2011 - Oct. 2016Orlando, FLEducating Physicians/AHPs on utilizing EMR (Cerner) for patient care in the office setting. • Basic EMR (PowerChart) functionality • CPOE (Computuerized Provider Order Entry) • PowerNote for documenting patient visit • Dragon Medical Software • ePrescribe • Cerner Lights On • Meaningful Use Metrics
AdventHealthPhysician Informatics Team Analyst/Education Manager
Jan. 2011 - Jul. 2011• Collaboration with physicians on decisions related to improvement of existing EMR • Solve physician software problems via the phone or in person in an efficient and professional manner • Lead trainer for Medical Staff during rollout of Cerner Millennium Clinical Information System • Developed training plan for 2,000 physicians at seven Florida Hospital campuses • Developed material for WBT using Captivate software, classroom sessions and supporting documents
AdventHealthPhysician Informatics Team Education/Project Coordinator
Mar. 2010 - Jan. 2011Responsible for the creation of education material for Physicians/Allied Health Professionals on the Clinical Information System utilizing Captivate, Publisher, NetLearning, etc.
AdventHealthPhysician Informatics Team Advocate Manager
Nov. 2008 - Mar. 2010Oversee day to day activities of Physician Advocates who education Physicians/Allied Health Professional on the Clinical Information System
AdventHealthPhysician Informatics Team Advocate/Analyst/Training Coordinator
Aug. 2004 - Dec. 2008
AdventHealthAssistant Nurse Manager - Oncology
May. 2002 - Aug. 2004
AdventHealthOncology Staff Nurse
May. 2000 - May. 2002Winter Park, FL
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