Upgrade EducationChief Technology Officer
Nov. 2023 - May. 2025Bucharest, RomaniaUpgrade Education is an EdTech company that originated in Bucharest, Romania, serving clients worldwide. The company offers a mentorship service that provides high school students with personalized support for university admissions to top universities in the US, UK, and EU. In my role, I have worn many hats, blending strategic leadership with hands-on technical work. My main achievemets, beyond adding features, were:
- improving commit frequency by 3x
- greatly improving deployment frequency, up from once every couple of weeks to to multiple times per week
- improving error rate and number of defects by 5x
- improving performance by 3-10x, depending on usecase
- improving data quality and visibility, allowing for data dashboards meaningful to the business
- improving the NPS from the mid 60s to the mid 80s, by engaging users, incorporating feedback and providing support Here’s a breakdown of my responsibilities:
- defining the tech vision to align with business goals, evaluating technologies, and deciding between building or buying
- leading platform architecture and development, ensuring timely delivery and sound decisions on stack, scalability, and performance
- hiring and managing engineers and contractors
- ensuring system reliability, security, and cost efficiency
- collaborating with departments to refine workflows for better results
- simplifying technical topics so everyone sees the big picture
- managing product and project tasks with the CEO and teams: planning, estimating, identifying risks, and balancing short-term and long-term goals
- reviewing past decisions to spot blind spots and pivot when needed
- tracking and improving metrics to better reflect company goals