Dana Porter

Government Analyst <retired>

CopywritingChat SupportHelp Desk SupportCustomer ServiceTyping SpecialistData EntryOffice AdministratorOffice AssistantAssistantTechnical Support AgentCall CenterAdministrative SpecialistTraining&Development SpecialistTech SupportHRBusiness OwnerIT

Retired analyst in California state government. Worked in several areas of government administration including Training, Exams (creating/administering state hiring exams), Policy Administration, and Front Office Support. Also had 8 year career in IT with Intel Corp in multiple roles which included IT Helpdesk, Active Directory Acct Admin, Remote Admin, Remote Team Lead, WLAN Support, WAN Technician, Data Center Strategic Planner/Data Center Business Continuity Planner. Also have years of experience managing an online retail business utilizing multiple sales channels (own website, Amazon, and other comparison engine sites).

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Work Background

Data Center Planner/Business Continuity Planner

Intel CorporationData Center Planner/Business Continuity Planner

Jan. 2007 - Jan. 2008

Remote Administration Team Lead

IntelRemote Administration Team Lead

Jan. 2003 - Jul. 2005Functioned as Team Lead for team of account administrators. Coordinated workload and work flow. Wrote process documentation. Acted as 1st level technical escalation for remote account and RSA/ACE Server issues. Was "go to" person on the team. Acted as Manager on more than one occasion to cover for manager absences of both shorter and longer duration.

IT Generalist/Helpdesk Support

Intel CorpIT Generalist/Helpdesk Support

Feb. 2000 - May. 2004Provided internal helpdesk support to employees including: hardware, OS/build, MS Office Suite, network connectivity, remote access and also provided direction on locating resources on the corporate intranet.

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