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Work Background
Lloyd Nazanin LimitedTrade Finance Administrator
Sep. 20211. Enhanced data accuracy and task completion efficiency by refining data entry processes, reducing input errors by 30%, and accelerating data verification timeframes. 2. Maintained continuous communication with a remote team to ensure alignment on project objectives and adherence to deadlines, fostering smooth virtual collaboration. 3. Spearheaded the integration of a new data management software, streamlining data entry and clerical functions to improve processing speed and productivity by 40%. 4. Initiated and supported new product development, contributing to the roll-out and implementation phases, resulting in the successful origination and structuring of trade deals. 5. Negotiated trade terms and resolved client-product conflicts, delivering customised trade advisory services that strengthened client trust and loyalty. 6. Coordinated with cross-functional teams, achieving a 32% improvement in workflow efficiency, to support trade finance initiatives and ensure alignment on client requirements across departments. 7. Developed a system for tracking and reporting trade transactions, improving transparency and enhancing the accuracy of financial records.
Edenbridge Capital LimitedTrade Finance and Investor Relations
Mar. 2021 - Sep. 2021Nairobi, Kenya1. Boosted trade finance revenue and increased client business volume by 20% through targeted advisory services and strategic product cross-selling. 2. Engaged virtually with clients, delivering timely advisory services on trade finance products, resulting in consistent client satisfaction and retention. 3. Conducted comprehensive market analysis to identify emerging opportunities, supporting business development and product enhancements. 4. Managed the portfolio mobilisation and placement of funds, achieving 95% optimal fund utilisation and ensuring adherence to financial targets. 5. Coordinated with internal teams to facilitate client onboarding and product usage, achieving smoother client transitions and usage rates. 6. Provided detailed insights into competitor actions, informing strategic decision-making for product positioning and client acquisition. 7. Established performance metrics that improved trade finance evaluation by 31%, enabling data-driven enhancements in service delivery.
Century Microfinance Bank LimitedCommunication Officer
Mar. 2020 - Mar. 2021Nairobi, Kenya1. Increased awareness and engagement in company initiatives by 42% through targeted communication strategies, fostering strong stakeholder relationships. 2. Drafted and optimised messages and presentations for executive team communications, elevating the clarity and impact of internal messaging. 3. Responded virtually to media inquiries, maintaining positive media relations and upholding the organisation’s public image. 4. Established escalation processes for managing communication issues, reducing incident resolution time by 25%. 5. Organised training sessions to standardise communication practices across departments, enhancing consistency in messaging.
RadioAfrica Group LimitedSocial Media Marketing Intern
Aug. 2019 - Nov. 2019Westlands1. Created and curated digital content for Classic 105 Kenya, increasing audience engagement across social media platforms. 2. Developed and implemented content strategies aligned with the brand’s voice, driving greater visibility and user interaction. 3. Wrote engaging copy for social media posts, blogs, and promotional materials, enhancing the station’s online presence. 4. Monitored social media trends and audience preferences to optimize content and boost follower growth. 5. Supported product demonstrations and promotional activities, contributing to brand awareness and audience retention.
SAIMUN (Sub-Saharan Model United Nations)Creative Writer & Campus Director
Sep. 2018 - Jan. 2019United Nations Nairobi1. Crafted and edited position papers, newsletters, and official documents, enhancing clarity and impact for Model United Nations initiatives. 2. Led content strategy and creative writing efforts, producing newsletters and blogs to increase engagement among participants and stakeholders. 3. Coordinated travel arrangements and executive support for campus events, ensuring smooth operations and participant satisfaction. 4. Engaged in diplomacy and public relations activities, fostering relationships with international delegates and promoting SAIMUN’s objectives. 5. Conducted proofreading and copy editing for various documents, maintaining high standards of accuracy and professionalism.
Young Scientist of KenyaDigital Team
Jul. 2018 - Jul. 2018Kenya1. Assisted in digital content creation and management, contributing to enhanced online visibility for Young Scientist of Kenya initiatives. 2. Supported product demonstrations and interactive sessions, engaging participants and fostering interest in science and technology. 3. Developed written content optimized for SEO, improving search engine rankings and online reach. 4. Collaborated with team members to execute digital strategies, enhancing the organization's digital presence within a short timeframe. 5. Participated in event coordination, ensuring smooth digital operations and audience engagement.
Etaarifa News OnlineSocial Media Manager
Jul. 2017 - Jan. 20181. Managed social media platforms, enhancing brand presence and increasing follower engagement through targeted content strategy. 2. Created SEO-optimized content for online news articles, boosting search engine visibility and reader traffic. 3. Developed and executed content strategies aligned with brand goals, strengthening online journalism efforts and audience reach. 4. Analyzed social media metrics to optimize performance, leveraging data insights for content adjustments and audience engagement.
Shine Fm 103.1Radio Show Host
Jun. 2016 - May. 2018Athi River1. Hosted daily radio shows, engaging audiences with creative storytelling and relevant content, leading to a steady increase in listenership. 2. Developed and implemented content strategies, ensuring high-quality, audience-centered programming that aligned with station goals. 3. Wrote and presented news segments, delivering timely and accurate information to listeners. 4. Crafted engaging stories and interactive segments, enhancing audience participation and on-air engagement. 5. Collaborated with the production team to optimize show content, utilizing SEO principles to improve digital reach for online episodes and social media.
Swiss Corner Properties LimitedCustomer Service Executive
May. 2015 - Jan. 20161. Provided exceptional customer service by addressing client inquiries and resolving issues promptly, fostering positive client relationships. 2. Managed daily, weekly, and monthly schedules, coordinating meetings and appointments to support smooth office operations. 3. Prepared and disseminated correspondence, memos, and forms, ensuring clear communication and efficient document handling. 4. Supported regular reporting tasks, contributing to the accurate completion and timely submission of business reports. 5. Handled phone calls professionally, redirecting inquiries as needed to ensure efficient client service and satisfaction.
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