Feed AgencyGlobal SVP, Client Services & General Manager/North America (eBay Global)
Oct. 2018 - Mar. 2020San Francisco Bay Area• Led global marketing operations team of 30 members and $3MM budget, across London, Manchester, Berlin and San Francisco • General Manager for North America office, overseeing 20 person staff and 50% Agency revenue across multiple business units (eBay Customer Marketing, eBay LatAm, Staffing Agency)
• Member of Feed Leadership Team and Board of Directors, reporting directly to Agency CEO • Global Marketing Operations (GMO) Client Services lead for CRM email, app, onsite, display, push and social channels, driving brand consistency and performance marketing across vertical business units, channels, regions and eBay brand
• Managed seven direct reports, setting KPIs, goals, mentoring and development plans for growth and advancement
• Oversaw all client and customer experience, strategy, creative, project management, and product development • Defined product requirements for Project Management platform, delivering dashboards, reporting and capacity trackers to measure against hours/cost, resource management and scope of work
• Partnered with Agency finance and operations to build efficiencies, process management, scalability, automation and profitability