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Work Background
Doorastha Analytics Pvt. Ltd.Co-founder and Director
Jan. 2017 - Dec. 2020As co-founder of two early-to-market solar energy startups, I gained deep, hands-on experience in the entire business lifecycle. This includes: Developing patented IoT technology for monitoring and analysing solar micro-grids from the ground up. Leading everything from technology development and manufacturing to business development and market expansion across multiple countries. Gaining expertise in the funding and financing landscape, including working with global donor agencies.
Cadence Design Systems (Ireland) LimitedApplication Engineering - Group Director
Mar. 2015 - Jun. 2025Cork, IrelandAs Group Director for a $250M product line, I led a global Application Engineering and Learning team focused on driving customer retention and operational excellence. For scaling startups, my experience in this role translates directly to building robust, world-class customer success operations. Key Achievements & Transferable Skills: ✅ Built Scalable Teams & Integrated Acquisitions: Successfully integrated four acquired companies, building and operationalizing entirely new technology teams within 6-9 months—a blueprint for any startup looking to grow through M&A. ✅ Drove SaaS Efficiency & Revenue: Architected a digital transformation for a SaaS offering that slashed time-to-revenue and support costs for channel partners (VARs). ✅ Transformed Customer Engagement: Grew customer footfall in online community forums by 200X and boosted engagement by 30% YoY, increasing satisfaction for base support customers. ✅ Implemented AI-Powered Support: Enhanced productivity and customer experience by leveraging AI and ML-driven self-service solutions, increasing online support success by 15-20% YoY.
Cadence Design Systems, International HeadquartersAE Group Director - Customer Success
Mar. 2015Cork, Ireland
Atea Energy Pvt. Ltd.Co-founder and Director
Jan. 2011 - Dec. 2016Gurgaon, IndiaEnabling individuals to take small steps towards energy independence. Founded a solar energy startup that designed, manufactured, and marketed solar appliances and a solar-powered clean cookstove controller with data logging and carbon credit calculation capabilities. Served as the sole supplier across India and parts of Africa. Led technology development, manufacturing, and market expansion across multiple countries. Gained deep expertise in the development sector, funding, financing, and working with donor agencies. Collaborated with GIZ, DFID, TERI, and other global organisations to drive sustainable energy solutions.
Cadence Design Systems (India) Pvt. Ltd.Director – Global Field and Customer Support (GFCS)
Jan. 2000 - May. 2011Started and scaled the India-based technical support team for PCB products, later expanding multiple technology support teams globally over 11 years. Mentored senior leaders and managed multi-geography teams, driving operational excellence and leadership development. Led the evolution of Knowledge-Centered Support (KCS) at Cadence, implementing processes and systems to enhance customer experience. Expanded global support operations from remote sites, optimizing costs while improving customer satisfaction and turnaround time (TAT). Introduced an agile support model, significantly boosting CSS and NPS scores.
FBA InstrumentationExecutive Partner
Feb. 1994 - Dec. 1999Led technical services and business development for this service organization, focusing on industrial automation and customized embedded systems development for major enterprises. Managed turnkey manufacturing for select products, gaining deep expertise in product development and embedded hardware/software design.
Eastern Telecom and Technology Ltd.Assistant Manager (Reliability R&D)
Sep. 1992 - Feb. 1994Evaluated field-reports to analyze design performance and reliability issues. Refined product design to increase MTBF and reduce field breakdowns of Key Telephone Systems.
Servel Electronics Ltd.Quality Assurance Executive
Jul. 1991 - Sep. 1992Key achievements were development of special purpose solid core RF and defense cables for OEM manufacturers.
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