Nihal Singh Thakur

Senior Specialist, Customer Complaint Resolution @Synchrony financial

Call CenterCall Center SupervisorCustomer ServiceCase ManagerClient Relations SpecialistChat SupportLive ChatCustomer Care SpecialistCustomer Retention SpecialistData EntryData Entry SpecialistTyping Specialist

Nihal Singh Thakur is a Senior Specialist in Customer Complaint Resolution at Synchrony Financial, where he excels in transforming complex customer challenges into opportunities for enhanced satisfaction and loyalty. With over a decade of experience in financial services, Nihal is renowned for his strategic problem-solving skills and his ability to implement innovative solutions that drive customer-centric results. His leadership in cross-functional teams has consistently led to a 30% reduction in complaint resolution time, significantly improving customer retention rates. Passionate about continuous improvement, Nihal is committed to leveraging data-driven insights to elevate the customer experience.

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I'm skilled in Excel, Power BI, SQL and Tableau

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