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Work Background
HouzzAccount Executive
Jun. 2025Austin, Texas, United States
HouzzSales Development Representative
Oct. 2024 - May. 2025Prospected new business opportunities by targeting home remodel and design professionals. Educated home professionals on the value of Houzz Pro, a SaaS solution, to grow their businesses. Managed a pipeline of hundreds of leads, moving them efficiently through the sales funnel. Qualified leads by assessing business needs and determining product-market fit, resulting in a high-quality pipeline for Account Executives. Collaborated with marketing and product teams to provide feedback on client needs.
AngiInside Sales Representative
Feb. 2024 - Sep. 2024Assisted customers with issues and concerns, providing exceptional post-sale support. Documented call-related information for auditing and reporting purposes. Maintained and updated customer information using CRM software. Specialized in client acquisition, converting high-potential leads into loyal customers. Upsold current customers on new or enhanced services, achieving and exceeding sales targets. Collaborated with marketing and product teams to provide feedback on client needs.
CaptionCall by SorensonCustomer Success Manager | Team Lead
Jun. 2021 - Mar. 2023San Antonio, Texas, United StatesLed initiatives to enhance client satisfaction, managing and nurturing key client accounts. Conducted regular quality check-ups, addressing client inquiries and providing effective solutions. Documented and communicated client progress, ensuring seamless communication. Implemented training sessions to improve team members' skills in client relationship management
Convoy PartnershipClient Specialist
Aug. 2020 - Jun. 2021Established and maintained strong client relationships, ensuring their needs were met. Utilized problem-solving skills to address client concerns, contributing to increased client satisfaction. Conducted client feedback sessions and implemented improvements based on feedback. Provided ongoing support to clients, ensuring a positive and productive experience.
San Marcos Treatment CenterClient Liaison
May. 2019 - Jul. 2020Advocated for clients within the mental health framework, ensuring their needs were met. Coordinated with internal teams to ensure a cohesive and supportive client experience. Monitored and documented client progress, communicating effectively with families and guardians.
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