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Work Background
Orchidia Admin CoFounder & Lead Administrator
May. 2025South AfricaLeading a virtual administrative and business support company dedicated to assisting small businesses and busy professionals in South Africa. Key services include:
-Comprehensive Administrative Support: Email management, scheduling, document creation, presentation design
-Bookkeeping: Expense tracking, invoicing, payroll assistance, financial reporting.
-Web Development: Creating and maintaining modern, responsive websites that enhance online presence.
-Data Entry & Management: Accurate data organization and database maintenance.
Elematic SAInvoice Administrator
May. 2024 - Apr. 2025South AfricaInvoice Generation and Processing - Create and issue invoices to clients based on contract terms and project completion. - Ensure invoices are accurate, including correct amounts, client information, and relevant dates. - Maintain accurate records of all invoices issued and received. - Input invoice data into the accounting system. - Track and update invoice status (paid, outstanding, overdue). - Communicate with clients and internal departments (e.g., sales, finance) to resolve any billing issues. - Prepare regular reports on invoicing activities, outstanding balances, and payment trends. - Assist in audits by providing necessary documentation and records. - Handle and resolve any discrepancies or disputes related to invoices. - Manage and update invoicing software and tools. - Troubleshoot and resolve any issues related to the invoicing system. - Identify inefficiencies in the invoicing process and suggest improvements. - Implement new procedures to streamline the invoicing process. - Assist the finance team with month-end closing activities related to invoicing. - Address customer inquiries related to invoices and billing. - Weekly credit control.
NEW BEGINNING CLEANING SERVICES, LLCOperations Supervisor
Apr. 2022 - Sep. 2023Durbanville, Western Cape, South AfricaSupervised and motivated a team of 5 - 10 employees, fostering a positive work culture and ensuring alignment with organizational objectives.
Conducted regular team meetings to communicate goals, provide feedback, and address any operational challenges.
Implemented quality control measures to ensure adherence to operational standards and customer satisfaction.
Established and maintained strong customer relationships by ensuring timely and accurate order fulfillment and resolving customer inquiries.
Implemented customer feedback mechanisms to continuously improve service levels.
Identified skill gaps and developed training programs to enhance team competencies.
NEW BEGINNING CLEANING SERVICES, LLCAdministrative Clerk
Mar. 2022 - May. 2024Cape Town, Western Cape, South AfricaAccurately entered and maintained data into electronic databases, ensuring data integrity and accessibility.
Prepared and edited documents, correspondence, and reports, maintaining a high level of accuracy and attention to detail.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Data entry and database management.
Familiarity with office equipment and technology.
Proficient in bookkeeping software and adept at financial analysis and reporting. Strong organizational skills and a commitment to delivering high-quality financial services.
Processed accounts payable and receivable transactions promptly and accurately.
Proficient in bookkeeping software (e.g., QuickBooks, Zoho).
Microsoft Excel for financial analysis and reporting.
Midvaal Private HospitalHospital Confirmations
Sep. 2020 - Apr. 2021Vereeniging, Gauteng, South AfricaThis involves obtaining the necessary approval from medical insurance providers or relevant authorities for patients scheduled for surgical procedures. This ensures that the medical costs associated with the operation will be covered. Conducting the daily admission process for patients scheduled for operations. This includes gathering necessary paperwork, confirming patient details, and ensuring that all administrative requirements are met for a smooth admission process. Procuring necessary office supplies and stationery required for administrative tasks. This ensures that the operational workflow remains efficient and well-equipped. Assigning appropriate ICD-10 codes to medical diagnoses for accurate record-keeping and insurance billing. Additionally, obtaining authorization from medical insurance for patients admitted to casualty (emergency) the previous night. Communicating with doctors' offices to provide authorization numbers for admitting patients for scheduled medical procedures. This involves coordinating with healthcare providers to ensure a smooth admission process. Documenting and organizing authorization information received via email. Printing and filing these documents under the respective patients to maintain a comprehensive and organized record system. Engaging with patients to gather additional information about their medical history or the circumstances leading to their current condition. This information is crucial for facilitating medical aid approval by providing comprehensive details.
Midvaal Private HospitalSecretary (ward 1 and ward 3)
Apr. 2019 - Aug. 2020Vereeniging, Gauteng, South AfricaFacilitated the admission and discharge processes for patients, ensuring accurate documentation and compliance with hospital protocols.
Collaborated with nursing staff to coordinate bed assignments and maintain up-to-date records of patient occupancy.
Coordinated patient appointments, tests, and consultations, optimizing the daily schedule for healthcare providers.
Communicated appointment details to patients and assisted in rescheduling when necessary.
Maintained organized and confidential patient records, including medical histories, treatment plans, and diagnostic reports.
Acted as a central point of contact for communication within the ward, relaying information between healthcare professionals, patients, and family members.
Answered phone calls, emails, and inquiries with professionalism and accuracy.
Verified patient insurance information and assisted in the billing process, ensuring timely and accurate submission of claims.
Collaborated with billing departments to address insurance-related inquiries and discrepancies.
Managed inventory and supplies for the hospital ward, ensuring availability of necessary materials and equipment.
Greeted and assisted patients, family members, and visitors, providing information and directing them to the appropriate healthcare professionals or services.
Maintained a welcoming and organized reception area.
HertzDepot administrator
Aug. 2018 - Mar. 2019Cape Town, Western Cape, South AfricaReceiving orders for goods or services, generating corresponding invoices, and ensuring these invoices are sent to the appropriate parties for payment.
Recording/documenting the fuel usage data for vehicles or equipment at the depot. It ensures accurate tracking of fuel consumption for accounting and operational purposes.
Making arrangements for couriers to collect items and documents from a specific location (such as the depot).
Making phone calls as required, possibly for various tasks such as coordination, communication with suppliers or clients, or addressing specific needs within the role.
Managing insurance or warranty claims related to damaged vehicles. Coordinating repairs by sending the damaged vehicles to panel shops or repair centers.
Organized/managed the filing system at the depot. Categorizing, storing, and retrieving documents or records efficiently to maintain a well-organized depot.
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