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Work Background
Fibitech Solutions Private LimitedDGM
Sep. 2024Mumbai, Maharashtra, India
Datamatics Global Services LimitedSenior Manager
Feb. 2017 - May. 2023India
Datamatics Global Services LimitedLead Manager
Apr. 2014 - Jan. 2017Puducherry Area, India
Datamatics Global Services LimitedManager - Operations & Service Delivery
May. 2012 - Mar. 2014NashikAccountable for the P&L and ensure profit margins are on the upward trend Maintain healthy PM% Escalation Point of Contact between the Client and the Supporting Organization Identify Projects in trouble, analyze and ensure that the project is out of trouble in terms of Process & Quality resulting in PM margins turn out to be on the upward trend Streamlining work processes, includes handling staffing issues; inter team and intra team staff identification or training issues Initiate new campaigns and adverts for the client and explore new markets Initiate Sub Projects within the team (short term and long term) to provide new opportunities to resources and bid for new projects from the client Introduction of new Business Proposals and pitching new venues for the Client and work towards renewing contracts for the parties involved Handle Transition & Migrations related operations and ensure smooth process flow Design customized workflow project specific Design & Develop applications based on process requirements with the help of the SW team Goal setting based on placements and trends Refine and Re-design client processes within the business and the support teams to achieve better goals and profitability Devising incentive payout for the team and its leaders based on performance
GeBBS HEALTHCARE SOLUTIONS PRIVATE LIMITEDASSISTANT MANAGER
Apr. 2010 - Jun. 2012Mumbai Area, IndiaManaging 3 Team Leads and their Teams consisting of over 72 members across various shifts ensuring consistency and quality Managing the Client Account within GeBBS, Ensuring Delivery targets are met Primary Point of Contact between the Client and the Supporting Organization / Third Party Teams Refine and Re-design client processes within the business and the support teams to achieve better goals Monitor Team Leads and ensuring the reporting teams have met the monthly/ annual targets Performance Review, Quality Audits and Rating the Performance of Teams based on Internal Performance and Client Satisfaction Surveys Valuation of Team Lead performance and Team performance based on metrics and random surveys Reduce and Monitor Attrition of Resources and work towards Enhancing the Team Performance Setting KRAs for team leads based on Organizational goals Monitoring compliance with ISO standards Ensure effective utilization of team; devise strategies to ensure all resources are working at the optimum level and productivity targets are met Involve in day-to-day client interaction as per the requirement/demand
GeBBS Healthcare SolutionsAssistant Manager
Apr. 2010 - May. 2012Strategic Planning Research & Analysis Budget Preparation/Administration RCM Specialist, most of into Billing Staffing & Resource Allocation Business Process Re-Engineering Team Building & Management
OMEGA HEALTHCARE SOLUTIONS PRIVATE LIMITEDTEAM LEAD
Oct. 2006 - Jan. 2010Managing a team of 42 members and ensuring delivery SLA metrics are met Ensuring smooth transition of process from Client to Teams Ensure that the Team meets the Periodic targets of Production and Quality across resources is ensured Periodic and Random Client Surveys Interfacing with the quality team and understanding the sensitive areas, streamlining processes, developing system checkpoints and ensure smooth functioning of the process Cross-training within the team to ensure smooth work across regions, time-zones and sub-processes Retention of resources, talent management and ensuring healthy mix within the team Monitor timely role rotation measures on a quarterly or annual basis Monitoring the day to day operations management Setting up work priorities for resources based on work load and call flows Conduct One on One for team members to keep track of performance and allow periodic inputs for a healthy workspace and work life balance Remote and Live Monitoring with Feedback on a periodic and random basis Client Interaction on a daily / periodic basis to discuss progress and proposing changes to streamline business processes Collation of Internal and Client Reports Designing KRA for Junior Team Leads and team members New process implementation Following up on special accounts - Credit balance Accounts Maintaining ISO documents
Omega Health CareTL
Oct. 2005 - May. 2010
OMEGA HEALTHCARE SOLUTIONS PRIVATE LIMITEDGROUP COORDINATOR
Oct. 2005 - Oct. 2006Performed the role of an Assistant Team Lead ( Group Coordinator) On Job Training for New Joinees and Buddy Activity organizing within the team Performance Monitoring and ensuring smooth on Floor comfort Primary point of contact for New Joinees ensuring the quality and delivery isn't affected Creation of Weekly Reports for Trainees and Schedule Trainings Second Level Escalation Calls for sensitive Issues
MEDUSIND SOLUTIONS PRIVATE LIMITEDProcess Executive
Feb. 2005 - Oct. 2005A Team Member taking in charge of production and quality for self On Job Training for New Joinees and Buddy Activity organizing within the team
Medusind SolutionsAssociate
Jan. 2003 - Jan. 2004
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