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Work Background
Scarlett and Black LtdDirector
Jan. 2021Farnham, England, United KingdomScarlett & Black is your ultimate destination for curated home decor and fashion accessories, offering a blend of style and sophistication that enhances both your living space and your everyday life. Offering an eclectic mix of products that combine on-trend designs with timeless elegance, perfect for those who appreciate good taste with a unique twist. From eye-catching statement pieces to classic, versatile accessories, Scarlett & Black is dedicated to promoting stylish living. Elevate your everyday with thoughtfully designed collections that make every moment a little more stylish.
Woking & Sam Beare Hospice & Wellbeing CareHead of Retail - WSBH
May. 2018 - Mar. 2020Woking GU21 3EPAs Head of Retail, I was responsible for the management of 21 shops and their respective store teams, two bookshops, a furniture and interiors store, and a range of other retail outlets. I managed the operational aspects of the retail division, supported by Area Managers, Support Managers, an Retail Admin team, online store team, as well as the warehouse operations and warehouse staff. My role involved driving the strategic development of the retail team and department, which included introducing new totally refurbished boutique stores, designing the interiors and fitting out new retail shops and spaces, and updating the overall image, marketing material and visual merchandising of the retail arm of the business. I recruited 20 new members of staff, streamlined processes, and managed deliveries and procurement of new goods. I brought in new procedures and cost savings and restructured the Retail Division also bringing new skills into the business. Additionally, I led the development of branded goods for our stores and café. I worked closely with senior management and HR and reported directly to the CEO, the Board of Trustees, and various committees.
Wessex Cancer TrustRetail Director
Mar. 2017 - May. 201891-95 Winchester Road Chandler's Ford Eastleigh S053 2GGAs Retail Director, I managed the entire retail division, including overseeing store teams and taking full responsibility for retail operations. I collaborated closely with the senior management team to define and implement the strategic direction for our retail efforts. My role involved sourcing new products, leading the e-commerce team, including our online operations, and continuously monitoring shop performance to maximise sales and Gift Aid contributions. Additionally, I was responsible for recruiting and training new staff, ensuring high standards in visual merchandising, and optimising all retail operations. I reported directly to the CEO and Board of Trustees, providing regular updates on the division's performance and contributing to strategic decision-making. Promoted from Head of Retail to Retail Director.
Naomi House & JacksplaceHead Of Retail
May. 2016 - Dec. 2016WinchesterNaomi House & Jacksplace hospices provide expert hospice care to more than 280 life-limited and life-threatened children, young people and their extended families from Hampshire, Wiltshire, Dorset, Berkshire, West Sussex, Surrey and the Isle of Wight. As the Head of Retail and 24 stores at Naomi House, I oversaw the strategic direction and daily management of the retail and warehouse teams. My role involved leading the implementation of retail strategies, managing the recruitment, training, and development of staff and volunteers. I drove growth and enhanced our retail presence by designing and launching new store concepts, including the refurbishment of two stores with updated branding and modern interiors. Additionally, I developed merchandising strategies and sourced a diverse range of products, including donated goods and other merchandise.
Office AngelsRetail Recruitment consultant Permanent Desk for all company roles
Oct. 2014 - Apr. 2016Guildford, United KingdomAs the Permanent Desk Manager at OA, one of the UK’s leading recruitment agencies, I successfully oversaw recruitment across Guildford and surrounding areas. My role involved collaborating with senior management to source new clients and build lasting relationships. I specialised in recruiting for a diverse range of roles, including office support, executive assistants, retail positions, marketing, business administration, finance, sales, HR, IT, and account management, serving businesses of all sizes from small enterprises to global corporations. Key responsibilities included: Client Acquisition and Relationship Management: Identifying and engaging new clients, understanding their recruitment needs, and providing tailored solutions.
Candidate Sourcing and Head Hunting: Conducting targeted searches to attract and secure top talent for various roles.
Sales and Desk Management: Driving targeted sales, managing the recruitment desk, and expanding the client base.
Job Advertising and Candidate Profiling: Crafting compelling job advertisements and job specifications, ensuring effective candidate profiling to match roles with the best-fit candidates.
Account Management: Maintaining and nurturing client relationships while managing expectations and delivering high-quality recruitment solutions.
This role combined elements of account management and sales, enabling me to deliver exceptional recruitment services and drive business growth.
Tate RecruitmentOffice Management and Administration roles
Aug. 2014 - Oct. 2014Guildford, United KingdomDuring my time in various temporary administration roles, I had the opportunity to work across different sectors, providing essential support in HR, office management, and project coordination. I collaborated with well-known organisations such as the World Wildlife Fund (WWF), Boss Projects, and TMA Global.
I supported HR functions by assisting with recruitment, employee onboarding, and maintaining accurate HR records. Managed office operations, ensuring the smooth running of daily activities, coordinating schedules, and liaising with external partners.Coordinated projects, working closely with cross-functional teams to ensure timelines were met and objectives were achieved.
These experiences allowed me to enhance my administrative skills and gain valuable insights into how different sectors operate.
Talisman FashionFashion and Retail Consultant
Jun. 2013 - Jul. 2014London and SurreyGlobal Recruitment Specialist in Fashion, Lifestyle, and Retail During my time at Talisman Fashion, I was part of an international recruitment consultancy with over 25 years of industry expertise. We were dedicated to connecting talented individuals with the ambition and drive to make a real difference to businesses within the retail, fashion, sports, and lifestyle sectors. In this role, I worked closely with a broad range of clients, from luxury and fashion brands to sports brands, manufacturers, and both independent and multiple retailers. My focus was on understanding the distinct needs of each client to provide bespoke recruitment solutions, ensuring the ideal match between candidate and company. My recruitment expertise covered a variety of categories, including clothing and accessories, footwear, sports and lifestyle merchandise, home fashion, cosmetics, and beauty. I specialised in placing top-tier talent in key areas such as Executive roles, Buying, Merchandising, Retail Operations, Visual Merchandising, Design, Product Development, Technical and Quality, Sales and Business Development, Marketing, Manufacturing, Wholesale, Ecommerce, Administration, Customer Service, and Human Resources. By combining in-depth industry knowledge with a commitment to excellence, I contributed to the growth and success of both our clients and candidates, delivering outcomes that made a significant impact on their businesses. I would highly recommend Janie Elliott-Dunn at Talisman Recruitment for anyone looking for a new role within Fashion retail. Janie not only helped me gain my dream role, she also guided me through the whole process with her supportive demeanour. She is friendly and organised, and very responsive to all my queries. I was really impressed with her performance.
Kristy O’Rourke (28/11/13)
Aspinal of London LimitedKey Account Manager | Luxury Leather Handbags & Accessories | E-commerce Specialist
Apr. 2012 - May. 2013London and West SussexWith extensive experience managing and driving sales for prestigious key accounts including Harrods, Fortnum & Mason, and John Lewis, I honed my expertise in luxury retail. I contributed to the online presence and performance of renowned retail websites such as John Lewis, Selfridges, and House of Fraser, ensuring exceptional brand representation and customer engagement. Reporting directly to the Retail Director, worked on the range selection and visual merchandising for key concessions across London and Sussex, working closely with top-tier retailers to deliver a curated shopping experience that reflected the brand’s luxury ethos. In my role, I also reported to the CEO and Chairman and reported on prospective new retail sites for the company. My passion for the luxury market, coupled with a keen eye for detail, ensured that every aspect of the product presentation and online strategy was aligned with the brand's values and customer expectations.
Elphicks Department StoreVisual Merchandiser for Store Windows
Mar. 2011 - May. 2011Farnham, England, United KingdomAs a Visual Merchandiser at Elphicks Department Store, I specialised in the design and implementation of captivating window displays and in-store presentations. With a keen eye for aesthetics and a passion for storytelling through visual elements, I brought our brand’s vision to life, enhancing the customer experience and driving foot traffic. My expertise lay in creating visually compelling displays that reflected the latest trends and resonated with our target audience. From conceptualisation to execution, I ensured every display was meticulously crafted to showcase our products in the best possible light. Whether it was seasonal themes or exclusive promotions, I was dedicated to making Elphicks a visually exciting destination for shoppers.
Marks & SpencerVisual Merchandising Manager
Apr. 2009 - Dec. 2010South East LondonI was Visual Merchandising Manager at Marks and Spencer, where I successfully led teams to achieve sales targets and significantly enhanced the in-store customer experience. During my tenure, I worked across various product categories, including Homeware, Lifestyle, Menswear, Womenswear, Shoes, and Accessories, consistently delivering visually compelling displays that aligned with the brand's identity and drove commercial success. I completed comprehensive management training, which equipped me with a deep understanding of retail operations and team leadership. This enabled me to effectively manage store environments, consistently meeting and exceeding key performance indicators (KPIs). My role involved translating marketing strategies into engaging visual presentations that resonated with our customers and improved their shopping experience. I was passionate about staying ahead of trends and continuously refining store layouts to reflect the latest visual merchandising techniques. Whether designing impactful window displays or optimising in-store layouts, I was committed to delivering excellence in every aspect of visual merchandising during my time at Marks and Spencer.
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