DGS Brasil - Dedalus GroupIT Intern
May. 2023 - May. 2025Barueri, São Paulo, BrasilProvided technical support for medical imaging systems (PACS and RIS). • Conducted preventive maintenance on Oracle databases, Mirth integrator, and operating systems (Windows and Linux). • Handled service desk tickets following ITIL practices. • Installed software, performed performance analysis, and resolved technical issues. • Developed system usage manuals and created a Support Book for clients.