Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
AmazonDigital Devices and Alexa Support Executive
May. 2023Delhi, IndiaI am responsible for resolving customer queries related to all Amazon digital devices and subscriptions. From troubleshooting the issues related to digital devices like echo etc. to issues related to digital subscriptions like Amazon Prime, Audible etc and Payment transaction queries, video quality problems etc all fall in my purview.
AmazonCustomer Service Associate
Aug. 2022 - Feb. 2023Delhi, IndiaI was the first point of contact for Amazon.uk customers, answering their requests through phone, chat and/or email – this included everything from order and product questions to payment matters and website guidance.
SUSHMA Buildtech LimitedAssistant Facilities Manager
Nov. 2021 - Mar. 2022Chandigarh, India
Indiabulls Real EstateFacilities Executive
Oct. 2018 - Jul. 2021Gurgaon, India1. Primary point of contact between the clients & Facility Team. 2. Ensuring all compliance of assets present on a site. 3. Keeping an account of maintenance accounts (including maintenance charges/ maintenance budget etc.) 4. Maintain master corporate calendar of all all-hands events, conferences, holidays and vacations. 5. Handle requests, feedback and queries quickly and professionally. 6. Manage office services, vendor relationships, support of site events, preventive maintenance projects; Manage vendor onsite activities. 7. Review monthly financials, operational reports, maintenance team attendance and inventory requirements, and additional data as requested. 8. Actively direct and schedule site vendors which may include janitorial, electrical, mechanical, plumbing, etc. and have the ability to provide hands-on assistance as necessary. 9. Manage quality control, maintenance process development and compliance, and other account administrative functions as necessary. Must demonstrate good judgement at all times. 10. Ensure that all work performed under his/her supervision is done in a timely and cost-effective manner according to the applicable codes. 11. Effectively communicate in person, and electronically to relay information with your customer base, site departments and partners, for example, IT. 12. Managing maintenance projects, obtaining quotations, ordering materials as per requirement. 13. Routine building & equipment maintenance as required (such as preventative maintenance tasks e.g., paint touch up, minor plumbing & electrical, etc.). Also purchases maintenance materials as required. 14. Creates scopes of work for maintenance vendors. (As necessary, direct the efforts of vendors who maintain, and repair utilities systems, buildings and equipment in the trades of electrical, plumbing, carpentry and air conditioning.) 15. Interact with the Safety & Security team to ensure security and emergency preparedness programs are properly implemented.
Indiabulls Real EstateFacility Management Trainee
Jul. 2018 - Oct. 2018Gurgaon, India1. Primary point of contact between the executives and internal/external clients. 2. Maintain master corporate calendar of all all-hands events, conferences, holidays and vacations. 3. Handle requests, feedback and queries quickly and professionally. 4. Manage office services, vendor relationships, support of site events, preventive maintenance projects; Manage vendor onsite activities. 5. Review monthly financials, operational reports, maintenance team attendance and inventory requirements, and additional data as requested. 6. Actively direct and schedule site vendors which may include janitorial, electrical, mechanical, plumbing, etc. and have the ability to provide hands-on assistance as necessary.
ezeego1Area Sales Executive
Jul. 2017 - Nov. 2017Gurgaon, India
TravelTriangleTravel Consultant
Oct. 2016 - Apr. 2017Gurgaon, India
Hindustan Motorcycling Company, LLPMarketing & Sales
Feb. 2016 - Mar. 2016New Delhi Area, IndiaMy Work Profile in Hindustan Motorcycling Company: 1. Dealing with customer queries through call, email and on social network and aiming to meet their expectations 2. Dealing with customer complaints. 3. Query follow-ups. 4. Promoting & Marketing the business through, but not limited to internet marketing, telemarketing, meeting, etc. sometimes to new or niche market. 5. Selling travel products, destinations, to meet customer demands for bespoke travel and sustainable tourism. 6. Taking part in familiarisation visits to new destinations to gather information on issues and amenities of interest. 7. Supervising staff. 8. Managing budget, maintaining statistical and financial records. 9. Planning campaign, new trips, new expeditions. 10. Preparation of booking form and invoices. 11. Meeting profit or sales target. 12. Preparing promotional materials like, but not limited to e-posters, email-campaigns, newsletters etc. 13. Liaising with travel partners, including camps, hotels, etc. to manage bookings and schedules on regular basis or as required. 14. On regular basis meeting company directors who advise on strategy and finding out about any local issues and future trends. 15. Overseeing the smooth, efficient running of the business.
Intch is a Professional Networking App for the Future of WorkSee more people like Nikhil on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1789912 people
16
Emcee / Presenter
15
Consumer Insights and Business consultant
16
Project manager
522656 people
15
Project Manager @ CIED BV
17
Senior Customer Success Account Manager @ Amazon
17
Manager @ JFSB Global Private Limited