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Work Background
The HoxtonAssistant Front Office Manager
Jul. 2023 - Jun. 2025• Lead duty managers to have a very solid structure at Front Office. • Provide support, leadership and organisation to senior management. • Ensure all priority customer-related tasks have been attended to guarantee guest’s experience. • Monitoring stock for stationary, branding material, and selling items, as well as control of budget, P.O. and invoices. • Issuing different reports and spreadsheets for business operations • Issue rota, update of events, brand and marketing. • Liaison of labour tracker, payroll, and team holidays. • Daily and weekly follow up on budget, revenue and PNL to understand progress and evolution of business. • Reviewing and interviewing candidates for opening role, as well as lead HR and training procedures within the team.
The HoxtonDuty Manager
Sep. 2022 - Jul. 2023• Establish brand standards, guest relations standards, tone of interaction and work attitudes. • Monitor and report on revenue and cash flow for FOH, F&B and • Preparing of groups and events day to day and month to date. • Build relationships and maintain network with different agencies, bookers, travel managers and tour leaders due to entertainment business. • Address customer complaints • Manage of incidents and accidents, as well as lead health and safety in case of emergency. • Monitoring of incoming groups and events for the week. • Help management create the department’s budget. • Training of new staff for reception, draft of SOPs, Rooms Bible, and guidelines.
Moxy HotelsNight Manager
Sep. 2021 - Jun. 2022• Monitoring inventories, occupancy and incoming groups, as well as listings and payment management for groups. • Making sure targets set by company or line managers are met • Interviewing, hiring and training staff, as well as dealing with payroll issues. • Ensuring the hotel is ready for the daytime shift. • Review all daily sales transactions of front office and food and beverage outlet and record any variances. • Produce a number of revenue and tracking reports. • Ensure the hotel runs smoothly as well as the security and safety of the hotel at all times. • Assist in reception and reservations to make guest bookings overnight.
Heeton Hospitality InternationalNight Auditor
Dec. 2019 - Sep. 2021London, England, United Kingdom• Performed balance procedures for hotel accounts and resolved discrepancies. • Created spreadsheets using Microsoft Excel and entered all financial information daily, as well as use of: 3Cpayment, Opera, PMS and SRT. • Checked auditing discrepancies by reconciling cash drop and credit card transactions. . • Oversaw bar inventory, restocked supplies, and placed orders.
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