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Purple Elephant VenturesProject Management Associate
Jan. 2025Nairobi County, Kenya• Monitor project progress across all departments and make note of any tasks that are at risk of not being completed on time.
• Ensure all departments are compliant with project management software to enhance visibility and collaboration.
• Facilitate communication and collaboration among team members during project handovers, reducing delays by 20%.
• Collect and analyze data from project management software (Linear & Jira) and other relevant sources to inform decision-making.
• Identify key areas that require COO input or decision-making to ensure project success, improving escalation efficiency by 25%.
• Provide timely reports to the COO and ExCo, highlighting key metrics, accomplishments, and challenges.
• Track performance trends and suggest improvements, contributing to a 15% enhancement in overall project delivery workflows.
• Maintain strong relationships with department heads and other stakeholders to ensure alignment.
• Proactively identify and anticipate the needs of department heads, enabling faster COO interventions.
SoftNet Business SystemsProject Office Coordinator
Jan. 2022 - Jan. 2025Nairobi, KenyaAs Project Coordinator for SoftNet Business Systems, I used Jira by Atlassian to coordinate process improvement projects, organize team logistics and Gantt charts to meet project goals, this includes providing administrative support to the project manager, organizing workflows, and budgets, and ensuring compliance with regulatory requirements. In my time at Softnet Business Systems, I successfully played a key role in implementing Sage ERP projects and process improvement initiatives, which successfully reduced various companies' expenditures by over 15% on average. I Effectively managed meetings, schedules, deadlines, and budgets for an 8-team member project, resulting in its completion two weeks ahead of schedule and under budget by 11%. Produced over 10 meticulously detailed regulatory documents monthly, ensuring clarity, accuracy, and consistency throughout. Achieved a remarkable 75% increase in departmental productivity and efficiency by implementing a meticulously structured program for consulting staff, resulting in consistently profitable projects for the company.
SoftNet Business SystemsOffice Administrator
Jan. 2021 - Apr. 2022Nairobi, KenyaImplemented proactive strategies within the Sage software to improve customer retention and satisfaction, resulting in a notable increase in customer success metrics and positive feedback. Utilized Microsoft Office tools and efficient time management techniques to optimize general administration tasks, resulting in a significant reduction in processing time and increased overall departmental productivity. Supported the team in delivering exceptional client services by implementing effective CRM practices, resulting in enhanced client relationships and increased customer satisfaction scores. Employed critical thinking and problem-solving skills to identify bottlenecks in office operations and implement solutions, leading to a substantial improvement in operational efficiency and cost savings. Demonstrated strong project coordination abilities by effectively managing multiple projects simultaneously, ensuring deadlines were met, and projects were delivered with high quality and within budget, leading to increased sales and positive customer experiences. As a direct outcome of my proficient execution of administrative responsibilities, I earned a promotion to the position of Project Office Coordinator
Centenary Microenterprise Services LimitedCollections Specialist
Jan. 2018 - Jul. 2019Nairobi In this role, I improved cash flow by successfully implementing effective collection strategies and negotiation techniques which led to the timely recovery of outstanding debts and improved cash flow for the company. Demonstrated exceptional client services by maintaining positive and respectful communication with customers, effectively addressing their concerns, and negotiating payment arrangements that accommodate their financial situations. Utilized my problem-solving skills to identify and resolve disputes or discrepancies promptly, minimizing the risk of bad debt and preserving the company's financial health. Provided outstanding customer service by consistently addressing customer inquiries and concerns promptly and professionally, leading to high levels of customer satisfaction and loyalty.
Centenary Microenterprise Services LimitedRelationship Officer
Dec. 2016 - Dec. 2017I effectively led a team in implementing customer-centric strategies that resulted in surpassing key customer success metrics, such as satisfaction scores and retention rates, thereby strengthening client relationships and enhancing overall customer experience. Successfully resolved complex client issues by employing strong problem-solving skills, leading to increased client satisfaction and loyalty, as well as improved operational efficiency within the organization. Utilized a combination of sales expertise and relationship management skills to identify upsell and cross-sell opportunities, resulting in significant revenue growth and expansion of client portfolios.
The Youth BannerAdministrative Officer
May. 2016 - Nov. 2016Nairobi County, KenyaI successfully coordinated and managed office operations, including overseeing receptionist duties, scheduling appointments, and maintaining efficient workflow to ensure smooth daily operations. Provided exceptional customer service by promptly addressing client inquiries, resolving issues, and maintaining positive relationships, enhancing overall client satisfaction. Implemented effective project coordination strategies by organizing project timelines, allocating resources, and facilitating communication between team members to ensure timely completion of tasks and projects. Demonstrated strong problem-solving skills by identifying and addressing operational challenges, developing creative solutions, and implementing process improvements to streamline office procedures and optimize productivity. Engaged in people management activities by training and supervising administrative staff, delegating tasks according to their skills and strengths, and fostering a collaborative and supportive work environment to enhance team performance.
Ministry of Foreign Affairs and International TradeIntern
Nov. 2015 - Feb. 2016Nairobi, Kenya
Embassy of Mexico in KenyaIntern
Sep. 2015 - Nov. 2015
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